Have for my second system just got a 300 non dr which needs a service. Not asking for alternative servicers (I assume not allowed per forum rules) but Darran at Class A has today told me he cannot do this.
Getting Naim to do is £400 per box which feels like a lot for two boxes. Is it dodgy just to get the ps done first and then see how I go?
Maybe I should have bought a new classic 250 instead
He said something about safety checks. He said that Naim have started doing safety checks and as authorised service person he would have to do them - I am guessing that for some reason he can’t do them and so has to say no. Didn’t occur to me to ask why not
My 300 non DR was serviced by the Naim German distributor so not necessary to send everything back to Naim UK.
Yes I suppose when you look at prices in that context one could even buy a statement system. I would tend to look at how much pleasure it gives rather than how many pence a day it is costing me though
You know that idea of a subscription service isn’t a bad idea at all. Naim get a constant revenue stream and people don’t have to find a large sum in one go… It also keeps servicing within the Naim orbit and reduces the likelihood of somebody getting some tin pot engineer to work on their gear just to shave off a few quid.
Car manufacturers have been selling service plans for years. I guess the plan would need to be transferable if the kit was ever sold on but that’s really not that hard to do.
The truth is few Naim owners would miss £10-£20 a month but it’s a lot tougher to suddenly have to find £1000 or whatever. If I was Naim I would be looking at that opportunity very closely, after all they already track the service history via model number. It’s only a matter of setting up a direct debit too.
I just had my 300 non DR serviced by Naim. I bought it new and stretched the service period to 19 years. Sounded great before and after servicing. The peace of mind that all is well for another 20 years is worth it to me. My annual car service can be £400 and it gives me much less pleasure….
Service plans by Naim does sound like a good idea though.