Question really is for how long will Salisbury continue to operate and timely fulfil our orders.
I would have expected more proactivity and communication from that prospect.
Well, I’ve been relaying updates on what’s been happening at the factory over on another thread (see below), as they’ve been trying as best as possible to ensure business as usual, while keeping staff safe. For anybody with outstanding orders the best course of action has been to keep in contact with your dealer or distributor. However, with the situation as it now stands, I think we’ll be hearing something from HQ imminently.
Yes, I gather most of the office and R&D are already working from home and once any outstanding product is finished off then I think we’ll see the factory shut down until the things improve on the Coronavirus front.
Thanks Richard; Should I read that all outstanding products will be built, completed and shipped to retailers before the factory effectively shuts down?
I believe that was the aim, although I’m unsure of when the effective order cut-off point was. If you have something on order with your Naim dealer then best liaise with them for an update.
I am afraid Salisbury does’t communicate much even to their sales reps not to mention their dealers. They literally went down without telling anybody.
While people safety is first and foremost, they could have anticipated, prepared and proactively communicated whether for a 500 series on order or for a PowerLite. This is what a BCP should have included. Customer Support is just not the same since Steven has left.