Just started a Qobuz trial thank you for the tip however Its terrible. Can only login via my laptop, no customer service. Cancelled.
On the subject of ripping. I ripped my CD collection to an SSD drive using the Unity Star’s ripping facility… found 1 in 10 tracks had a second or so of silence randomly inserted. Waste of a considerable amount of my time. Was a bug apparently that never got fixed.
really regretting going with Naim again. Both our new units have problems that just never get fixed.
Services like Roon and BubbleUPnPServer can create a gapless stream on a Chromecast receiver, but not always (depending on the implementation / version of Chromecast on the receiving side). Streamed from a phone or app directly over Chromecast is never gapless. If you are a classical music listener, that’s something you should really be aware of.
I agree with you. Never had a problem with either and subscribed to both for about 3 years. Recently cancelled Tidal because I didn’t need both. Never any connectivity issues, either with an all-Naim system or a non-Naim system.
Qobuz has put an alarmingly limited effort into providing any form of customer support. I am not singling them out. This is not a unique issue, a great deal of businesses with online services do not see the value in customer support.
Due to my background I can comfortably analyse the connectivity between the Qobuz service and my devices, and it was perfectly healthy. I am aware from personal and professional experience that authentication can be temperamental. It might be an issue with caching, certificates, the nature of my account being on trial only, but I can only guess because they are not providing any help or information.
What this tells me about Qobuz is that they are running a very primitive business model where they do not see the value in retaining customers. Well run businesses put an extraordinary effort into understanding customer life cycle and retention strategies.
I fear you may be missing the point. IT companies not providing what we would want in terms of customer service is not news to anyone here. However, if you’re having issues others believe are not Tidal or Qobuz issues because they are not what we generally experience then logic and the balance of probabilities would suggest that if these different issues are occurring across two different platforms then the common denominator is likely you, your setup, your system, as the issues you describe would kill the business model of both companies were they the general experience.