I’ve been using an Amex card and their iPhone app for some time now, but trying to log in recently requires me to “confirm my information” - which includes Income levels and an id check that involves sending them a copy of my passport. No way I’m doing that, so I can’t use the app now. Apparently this is to meet their “regulatory requirements” although I have other uk credit cards that haven’t asked such questions.
Looks like my Amex card is going to be cancelled soon - anyone else had similar problems with other cards?
Passport info is required for verifying identity.
I don’t understand why you object, but that’s your call.
I don’t have any form of banking or credit cards linked to my phone, I only do banking admin on my PC and so far they have not requested passport details for verifying ID.
I would never object to a through ID check at the outset when establishing the account access.
Amex spotted a fraudulent payment before I did last year when we were away. They sorted it and gave me a temporary ‘online card’ that worked until I could get home to collect and activate the new plastic card. Exemplary service.
Always been reasonably impressed with the Amex app and their customer support. I guess I must have provided my passport ID at some point but don’t recall.
If only more businesses accepted it in the UK. I understand its the charges made by Amex?
If you didn’t know, AmEx back in those days (early 1980s), got a bad wrap for their very high levels of fees charged to retailers, such that many organisations refused to accept their cards (same with Diners Club). They also got entangled in their cards being acceptable in the employment of ladies undertaking the oldest profession, hence Pam’s sketch.
Many retailers still refuse to accept AmEx due to the margins they would get charged.
On a more serious note it does seem that many companies/financial institutions are carrying out more and more intrusive checks which at times make me feel uncomfortable.
Do Amex have a phone contact line you could discuss the issue with on a person to person basis as if nothing else providing very detailed information not required before has spooked you.
Oddly I’ve mislaid a credit card I had in my pocket earlier this evening (went to the garden centre which was closed and then to Waitrose and Aldi and suspect I dropped it at one of those stores), initially blocked it and now reported it lost as I can’t find it in the house. Every time I try to request a replacement in the app it results in an unspecified error. No chat line for the card and no 24 hour customer service phone line available. Could do with a new card as all the embossed letters were worn anyway and could barely read the card number.
Of course it’s bound to turn up now that I’ve cancelled it.
