Hi,
I am using the Naim app on my Samsung S25 Ultra. It doesn’t allow me to access the volume up/down buttons in the app, specifically when playing a radiostation (i.e. Eadio Paradise). It works well when using Tidal. I’ve tried to uninstall/re-install, however after working for a few times, it simply views “not playing” status and I don’t have the ability to use the volume anymore.
Any thoughts on this?
Email support at naim. You are not alone with Samsung and the naim app.
Yes contact naim support.
Same issues here. I got an email today stating:
There are a few people reporting issues like this. Our software department investigated, and it seems to be an issue at Qobuz’ end. We are in communication with them and hope to have a resolution soon.
Although the lack of user interface on my side had nothing to do with Qobuz, this almost cleary shows a developer error, specifically related to error handling. My knowledge of Naim platform priorities on Android is zero, so my wild guess is that it is iOS above Android… Hopefully this will be fixed on short notice 
Short in Naim terms is… years? 
Anyhow, on my Samsung S24 I can raise/lower volume using phone’s buttons. Or use the volume slider. No issues.
Thx, unfortunately doesn’t work either 
Works now when in the Naim app. Sufficient I would say. 
Hi JWvB,
I had the same problems you described in your opening post. After re-installing everything (Atom and Mu-so 2nd generation) the App worked fine for two days.
Now, again I get the “not playing” status when trying to play a radio station and don’t have the ability to use the volume anymore. What’s more I cannot access neither [iRadio] nor system settings.
So what did you do to fix these issues?
Thanks for a tipp and best
Bernd
Email customer support. I’ve been getting Qobuz connectivity issues along with others with Android.
It’s taken two from me and another from Richard Dane on my behalf to get a response but at least there’s action.
Hi Bernd,
I did re-install and reset the app a few times…
In the settings of the Naim app I also made sure that “Use Hardware Buttons for Volume” are enabled (also the “Bottom Bar Volume Control” ) and for some magic reasons that did it for me.
That is to say, I am now able to use the HW buttons on my Samsung S25 Ultra from the main screen of the app. The display below still states “Not playing”, however when clicking on the “Not playing” item it will open up the specific song and then you can use the -/+ button on the interface to increase/lower the volume.
Still weird and not as designed, but hey, at least I don’t have to use the remote 
I haven’t been able to figure out the logic behind it
Happening for me too. Updated phone a few days ago and havent used it since so potentially an Android (or app compatibility) issue. Works fine with an IPad.
Thank you. I will try that - reinstalling the App.
I have the same issues and more.
Re-installing the App solved my problems. Everything there again: iRadio, volume controls, Now Playing screen and system settings.
Hopefully this is not necessary every other day.
My experience is that is necessary every day… 
I found the same. Naim are saying the Qobuz problem is a Qobuz issue, but not answer on the other aspects of the app that dont work.
I feel it’s not a Qobuz issue. I think that due to a bug in the Naim app the process of checking the connected service at Qobuz goes wrong. When you then try to reconnect it goes wrong because at the side of Qobuz the API answers that that can’t be done. Probably because it reads that the connection was already established.
hi,
like you all, i have issues with my android phone (samsung). my wife has the same issues (not with a Samsung).
I hope that Naim will urgently fix this very boring issue.
It seems to work fine on my Pixel 7, although I use the iPad more often. I’m on Android 15, and I hear Samsung are behind. Maybe it’s an OS problem?
