Can't log into Qobuz after Uniti Atom HE firmware update

Updated to the latest firmware. Playing from local files works well. However, when I try to login with my Qobuz credentials, I get a “invalid username/email and password combination”. Both are correct, I even updated the password just to be sure.

Anybody else having the same issue?

I updated my Atom HE a few days ago and have no issues with Qobuz.
I didn’t need to log in to Qobuz again - it just worked.

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I’d check and double check your password on the Qobuz website, then try logging in on the Naim. It’s almost certainly user error on your part. If it was the Naim software, others would have the same problem.

If I remember well, I had to log on the Quobuz app on my phone, play music, then select my Atom HE for sound output.
Only then it was accessible and working directly on the Atom HE.

My Atom H E updated without a problem and Qobuz works fine. I did restart my Atom H E shortly after the update. I agree with HH’s advice.

I had a similar issue recently where I got the same message as you. The solution for me was to change my Qobuz password. One important point is that Qobuz wasn’t keen on the copy and paste password method and worked when I typed in the password character by character and then it was alright. Worth a try.

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Thanks, had to change the password twice before I finally got it to work. It probably was the copy/paste issue you mentioned.

Lots of subscription services don’t like cut and paste for user credentials - in order to make brute force account cyber attacks more difficult, good thing really :+1:.

ATB, J

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It was never a problem on Qobuz itself just on the Naim. But I see where you are coming from.