Hello,
I have tried to fix my CD3.5 for a couple of times getting pick ups from China and USA without success.
I’m thinking of buying a CD5 /5i /5x
My system is NAC92 / NAC90 and Naim speakers.
I’d like to get advise , which CD player would fit also in terms of service, if I can I’d like to buy a couple of original Philips pick ups at the same time.
The CD3.5 is worth repairing but I’m told that most of the VAM1205s you’ll find for sale online are just not up to the required quality. AFAIK Naim no longer have any more (real) spares so your best bet would be to get in touch with someone like Darran at Class A who is an authorised servicer of Naim equipment to see whether he can help you out.
Thank you Neil, I’ll contact the UK support and ask for instructions.
Sending the unit to the UK to ensure the best service wont be a problem.
Thanks for your help.
I got VAM 1205 from China , which I understood later that the quality is not reliable and then one from USA froma . source recommended in another forum which did work for them in CD 3.5 , unfortunately , not for me.
I was led to understand that there are duties levied by HMRC regarding the import items into the UK from outside of the EU; even personal items sent back for the purposes of repair (and re-export) if you are not normally resident in the UK. Perhaps the HK agent can advise or someone on this forum has personal experience or knowledge. I have a vague memory of someone writing about their experience in regards to sending Naim equipment back for repair and the associated cost was not insignificant.
In addition to that, Naim recommend that CD players are only sent in for service if absolutely essential due to the risk of damage in transit - and that’s their advice to UK customers, never mind overseas.
Well, I’m trying to repair it without success for the past one year, spending quite a lot on postage and the pick ups , I do hope the agent can fix it, otherwise, sending it back will be the only choice…
In the past Naim did not have service for the 3.5 lasers.
Here’s the mail I got…after all, can not be repaired…
Hi Avi,
Thank you for your email - we have never stopped servicing the 3.5, unfortunately the parts for the mechanism are no longer available. Therefore we are still unable to fix your CD3.5, sorry about that.