I have had my CDS3 back from service with a new laser, but no puck included. I only have pucks for the original laser.
I got a puck on order but shouldn’t the laser at least try and read the CD even with no puck or an incorrect one? Nothing happens. All that lights up is the Naim logo. The display for CD info is blank.
I have a nasty feeling that whoever refitted the cover forgot to reconnect the door switch - as the OP says, you should get the two dashes when the door is closed. @formelyknownasMoog have you checked that the new clamp is not hiding away inside the cardboard insert at the top of the packaging?
I have two power supplies, 555 and XPS (which has just been serviced.), with two burndy leads. I checked with both supplies and different leads, and still no display.
See all 11 gold pins in the CDS3 burndy socket.