Connectig app with atom difficult

hello I live in basel switzerland and many times its difficult for me to connect with atom with my app. Mostly it works when I turn I restart naim atom.
Whats going on? you got severproblem ? I have Iphone and tablet apple.
I wanted to buy another one but now I think maybe I have to change or put other “tuner”. I have naim since 40 ans.
greetings
Rob

Reboot your network
Reboot the Atom
Delete and reload the app

Are you wifi or cabled to the network ?

If all this doesn’t help call your internet provider and have them check your modem ports are open

Best

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