Core Not Seeing Albums or Internal Drive?

Streaming Audio
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I’ve been happily using the Core as a server to my NSS333 and had downloaded all my albums to the internal hard-drive. Tonight, although the Core could see all my albums, when I pressed play nothing happened. I reset the app and switched the core off and back on and now it’s not showing any albums at all or recognising the local storage hard drive. Are you able to advise me please on what’s likely happened?

It was ex-dem with the hard-drive already installed. Does this point to a sudden hard-drive failure?

Thanks.

G

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Probably…….:frowning:.

You could do worse than hold down the power button for 4-5 secs, till the Core disappears from the Naim app. Then unplug the mains lead, wait 5 mins and reconnect.

That should restart the Core and you can check what’s visible through the app. If everything looks OK, Backup immediately as a temporary recovery by a failing hard disk is not unknown.

I’d replace the hard disk with an SSD asap.

ATB, J

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Have you tried the old ‘pull the plug’, give it 1 min, re insert and reboot routine?

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Thanks gents. I’ve just tried the above and still nothing showing.

Grrr

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What do you see if you navigate to the Core hard drive using a computer? (Finder on a Mac, or the Windows equivalent.)

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I’ll have a look tomorrow but meantime have written to the dealer for advice.

Thanks,

Graeme

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Sorry Graeme, if it’s not seeing the internal SATA drive, then the drive’s probably kaput :frowning:.

What size was the drive and was it an HDD (spinning disk) or SSD (solid state)?

And if you bought it recently from a dealer, ex-dem, usually less than a couple of years old, I’d be looking for a refund to cover the cost of a replacement storage device.

ATB, J

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I think it’s likely to be the HDD that has died. I hope he has a backup! Anyway one of the best things about the Core is that it’s trivially easy to change to a new HDD or SSD if one has a backup.

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Thanks both. Yes, hopeful of some recompense towards a new solid state drive.

I’d downloaded all my albums from a backup portable drive to the internal hard disk drive, so straightforward enough to do again. Fingers crossed that is the problem.

G

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Have you switched off your router, then on, and waited before restarting the Core?

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There’s also the rescan trick. Richard knows how to do it.

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I’ll try that tomorrow fr, thanks. The fact the Core is not seeing the internal store does not fill me with hope though.

G

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You can’t rescan unless there is a disc that it knows about to rescan! It’s done through the app (the option in settings is called “Rebuild Music database”)

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Indeed, I’d tried that idea.

Thanks,

G

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Ah ok, you can’t rescan in that case . I understand.

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Connected my portable drive backup via usb and it served from the Core ok, so everything points to the internal hard-drive failing.

I’ve ordered a Samsung EVO 870 2TB to upload my backup to tomorrow.

Happy Easter!

G

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Excellent. That’s what I advise if someone asks me. (What I use myself in fact).

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Albums all successfully imported to the new SSD - phew! Normal service is resumed.

I do prefer the sound from Core as server to NSS333:300 over streaming from local files or Qobuz.

G

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Compared to what? Did you try any alternatives?

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I’ve edited for clarification, Chris.

G

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