I bought my Naim gear reduced from a UK dealer online, in the (perhaps) millennial naivety that it would be flawless. Since joining this forum, I’ve seen others leverage their great relationships with local dealers to troubleshoot and replace under-performing units.
How does the dealer relationship work? Do you always have to deal with the company you bought from, even if they are hundreds of miles away? What if I’d bought in store and moved across country subsequently? Or what if the dealer closes or ceases their relationship with Naim?
As a shop, I’d resent dealing with a “customer” who’d not spent a penny with me. Likewise as a customer, I’d appreciate dealing with a local company. So how does it work? If my Naim goes pop tomorrow do I go into my nearest dealer or to the Post Office?