Naim dealers come in all configurations. Happily, we have a dealer who we get on very well with because we both love music first. But regardless of the dealer, Naim don’t just talk the talk, and they don’t expect their dealers to either. If you need after sales service, you’ve got it. No questions no arguments.
Helen and I have received, over the past 20 years or so:
An XPS2 with bald patches on the case finish.
A CDX2 with a loose phono socket.
A 552PS with a banana shaped front panel.
An NDS with a crooked screen.
A 552 which was sent back for strip down and rebuild because it didn’t sound good enough.When it came back, Jason from Naim and Ian, our dealer’s installer came around, broke down the system, resoldered plugs onto our NACA5, rebuilt the system and spent some time with us, listening to it.
Such has been the professionalism and civility of the dealer and Naim when handling these issues, that we never hesitate to go back.
We also received a pair of black B&W802D which has a scratch. It turns out that B&W can walk the walk too. Same dealer, so no surprise that it was handled so well.
As with anything else, it takes time to build relationships, assuming both parties are amenable to doing so. Some customers are terrors and some dealers don’t care. Some dealers and customers just don’t mesh. It happens. This applies universally. First impressions are usually correct.