Does my Muso 1st Gen Have Covid?

Streaming Audio
1

The Muso stopped streaming mid-play on Friday night. It doesn’t show up in the App and I can’t add it as a new device. I can see it on the “select Muso” screen and occasionally see a pop-up saying it’s going to connect to the correct wi-fi but it never gets any further. Mostly I have a solid purple light (flashing when trying to set-up) but occasionally, I get a red “hardware fault” light. It doesn’t show up on the network when I plug it in with a patch cable. I have short and long reset it, with no effect.
Is there anything I have missed?
Looking at this Forum for the first time in a while, I see about the firmware update. Could that be involved somehow?

2

It needs a double vaccine: restart your router, wait, then restart your Muso. Eventually install the app again.

3

On top of the decent advice above, I would ensure you are running the latest version of the Naim app (Apple iOS 5.22.1 or Android 2.22.1), and then fully power down your phone/tablet and back up again.

Try those and we can go from there re Firmware etc.

4

Rebooted modem and Muso (not Ubiquiti access points); reinstalled App. Muso sat with purple light flashing while the App tried to connect it. Failed. Solid purple light now. Suggestions?

5

Unplug it from mains power for at least 15 minutes and then retry

6

Will do. And I forgot to say I had also powered down the iPad as suggested.

7

Powered off, retried connecting. After 30 mins on flashing purple the Muso went to solid purple.

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8

Have you tried moving the QB Mk1 near to the router. Connect to router with a cable and try to set it up.

9

Have you considered setting up your email to auto reply

to every email you receive. Save a lot of time. :grinning:

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10

I just did a speed test on my phone (sitting right next to the Muso) and I get 275 Mbps over the wi-fi so I don’t think it’s that. I will try with a patch cable into the switch but I’ve tried that before, so I’m not hopeful.

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11

No luck with the wired attempt. Still 30 mins of flashing purple followed by a solid purple light.

12

I would suggest you contact support@naimaudio.com - link to this Forum thread so they have all the background to help

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13

I received a suggested fix from Naim via my dealer and it worked. Fix pasted below for information:

  1. Get the unit to the flashing purple stage
  2. Go to the Apple device’s settings, then into the WiFi networks menu
  3. There should now be a network listed with ‘Mu-so’ in the name - tap to connect to this
  4. The ‘set up new Airplay speaker’ window should appear, simply press next and wait for it to do its stuff
  5. ​Once it reports that it’s been set up, head to the Naim app and check for its presence & network functionality
  6. If not there, go to set up a new product, head through and select the ‘white’ option for the LED colour - the unit should appear in a list from where it can be selected and the setup completed.
    So it looks as though it was an App problem.
14

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