What these capacitors for, as the ps is external ?
Okay, so are we talking about all these yellow caps in the NDS?
Cause there are also a lot in the ND555….
Are we looking at a scenario that the ND555 isn’t serviceable?
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It sure would be interesting to hear from Naim if the ground plane in the ND555 is different than the ground plane in the NDS in so much as it is unproblematic to service the ND555 but not the NDS.
In any case Naim should have known the issue with the ground plane since they build these things for a living and also service them and have done so since the dawn of age.
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I’m starting to have an uneasy feeling about all of this……
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There was back in Aug 2023 a few comments about Statement servicing. Steve Sells commented that the HQ system was 9 years old and going strong, they might compare to a new set in a few years to decide on the servicing interval. Begs the question how much thought has gone into servicing them?
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I’m a Civil Engineer, not an electronics one. But, maintenance and servicing are a fundamental aspect of the design process in all engineering.
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The " engineering " should cover full product life cycle not just initial design.
Im thinking that naim have not given much consideration to maintaining the item during the design. Their older products used single layer boards and well spaced components. New items appear more congested and may be multi layer. Component level servicing may be near impossible, leaving board layer swap out the only option.
Well, maybe not, and an “investigation” is underway, whatever that means. But we are talking about a company who’s whole business model and reputation is built around the ability for servicing and longevity.
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We all agree that the Naim Service department is second to none and they are great people.
However at the corporate level, I think that Naim’s ethos is slowly being eroded and changed.
If you at both the websites of Naim and Focal are they now more interested in collaborations / partnerships (more profitable)?
Are the owners now looking at more of a box shifting strategy to maximise profit.
DG….
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See my post on the other thread.
Don’t forget SL was released 2008, nds 2012 and nd555 2018. Design sign off would have been some months before production.
For what it’s worth, Latham Audio (the Benelux distributor), had told me that there is no service for the nDAC and the streamers when I inquired about the servicing costs back in December 2023. Obviously that contrasts the official information from Naim, with all these items listed under Band 7.
Also have a look at the posts in this discussion:
PS: No DACs/Streamers in the AVOptions Service Pricelist either. It seems that some clear guidance from Naim on these products wouldn’t hurt after all.
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It would be good to know. If it’s the same, I doubt buying a second hand Nd555 then.
I predict in 2030 we will have similar bad news from Naim about the Nd555.
I strongly hope not.
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As this is a discussion forum which Naim host we know that they don’t use it to give formal information. Have you tried emailing Naim support with this question? If you get a definitive response ask if you can share it with the forum. That would be very helpful…
I will probably ask about nd555
I was under the impression that NDS’s don’t need serving be good to get confirmation as mine is getting on a bit!
The nDAC certainly used to be serviceable, we had ours done in 2022.
They replaced some capacitors according to the service sheet.
I remember that some, who bought the Ndac in the recent years , sent it for service. Some said the sound didn’t changed, other found an improvement.
It was never clear if the Ndac needs or doesn’t need a service.
The same now concerns the Nds, and very probably the Nd555.
If only Naim could post something official on it. But I doubt they will.
FR, I think best wait for Naim to do their review.
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