Naim need a public relations person.
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Good as my none DR 300 sounds excellent, serviced in 2019 there’s plenty of life left in the old dog.
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Great but that kind if stuffs people that want to do a DR upgrade. No interest from my side but let’s hope the whole serviceability of the classic range will still be possible or is that also going to be a thing of the past
I would suggest that Naim need to make a formal announcement about this, particularly regarding if DR upgrades are permanently stopped, or are being temporarily suspended due to shortages of DR components.
This still appears on the Naim website:
‘Not only does this enable the work required to be ‘booked in’ for a time-slot in the service department – ensuring that, for example, a power amplifier requiring the latest DR upgrade is out of your system for as short a time as possible –‘
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It can’t be double bunce, fill your boots, forever.
Naim have formally announced this to their dealers and distributors yesterday. FWIW I think it has been on the cards for a while as certain components in the DR modules have been in very short supply which has of course had an adverse impact on production and caused items in service for DR upgrades to be delayed. That being the case, it makes commercial sense to prioritise for production as demand is still high and lead times are long. It says that any items already in the system for DR upgrade work will be honoured.
Hardly the end of DR tech. The problem is getting some of the components in the quantity required to fulfil demand. Lately, a bit of a nightmare, so I’m told.
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Suggestion: If this is temporary due to the situation and they intend to continue when possible, SAY SO IN AN ANNOUNCEMENT. It’s really not that hard 
And if it’s impossible to predict, say so as well
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Let’s not get in a stew and start shouting. It’s hardly the end of the world as we know it. Naim have told their dealers. A customer’s interface with Naim is via their dealer. It’s all fine. Calm down.
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What about Naim announcing the reason for the cessation of DR upgrades to their customers (via the website for example) and if there are plans to reintroduce DR upgrades in the future?
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No mention that it’s temporary or a “suspension”. I would guess that if things improve then they may revisit this and offer DR upgrades again, but right now, that’s it. Every upgrade program comes to an end some time.
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Not intended to shout. My kit is newish. It’s just hard to see how difficult Naim are sometimes making it for themselves with poor communication.
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The dealers and distributors are Naim’s customers. They then inform their customers, who are you, me, and all the other end users.
You don’t buy Naim kit directly from Naim. You buy it from a dealer who stocks Naim. Naim supply the dealer.
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In the real world, why should they? Nobody is going to die because of this. It’s just a little company stopping doing something. Times change. We move on. It’s not important.
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It’s really their issue. Let’s not worry about it.
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I see, I had read your words differently. The official communication could have been clearer about that as well, as seen by the speculation starting immediately.
I don’t have an issue with an upgrade program coming to an end as such.
In the wider scheme of things, nothing discussed on here is of real importance, but some of us have plans to DR our kit and would like some idea if there are plans to reintroduce it.
Remember no ‘little company’ can exist without taking its customers (end users) with it.
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Naim’s communication to dealers and distributors was as follows;
Our acclaimed Discrete Regulator Technology was first introduced in 2012, and features across a range of products from power supplies and amplifiers, up to our flagship Statement system.
Since its introduction, and in keeping with an ongoing commitment to the sustainability of Naim hi-fi, we have offered upgrades to the DR spec, from previous, non-DR versions of Classic and 500 series products.
Due to ongoing supply chain challenges, and significant shortages of key components, we have taken the decision to discontinue this service, both in the form of in-house Naim Service performed DR upgrade and DR upgrade kits which can be purchased and installed by our partner service centres.
As it says, the DR upgrades have been offered for 10 years since DR was introduced. That must have given plenty of opportunity for most end users to have had their earlier kit upgraded if they wished to do so. It seems very reasonable to me.
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I have no vested interest here as I do not own any non dr kit. But if I did I would not be happy that this was stopped with no warning.
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That’s cool, thanks. It believe it should have been on the website. I understand that “the dealers and distributors are Naim’s customers” and “you don’t buy kit from Naim”, but Naim operates a public website that addresses customers directly. And that’s great, because having to rely on focal-naim.de would be really bad 
The news is not there either, by the way, and the Signal website did not get it across as clearly as the Naim communication had been.
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