I have just flashed the latest firmware to my Uniti Qute, having procastinated for years. This seems to have worked, according to the version reporeted via the app, and the unit ia playing fine via digital imputs. However, I discover that the screen is dead. It may have been so for years - I am quite blind and have left the screen off to try and preserve it, running the unit entirely by app. To complete the firware update, though, I need to do a factory reset and, I presume, go through set up.
Both these seem to require interacting with the display, and there isn’t enough information in the manual to do do this wihen it isn’t working. Could someone give me the sequence of buttons to press on the remote to reset and restart things so that I can resume my relatiobship with the black box of delight?
Is it connected to the internet via a cable or wifi? If it’s a cable, then it’ll just pick up this automatically and I don’t think there’s anything else to do via the screen - it’s all in the app. I need to re-stress the I think part here!
Rupert although the instructions tell you to carry out a factory reset, in practice this is not essential. As a beta tester I have done many of these firmware updates on my five green screen streamers over the years and almost never did I bother to do a factory reset or follow Medan occasionally when I did do it made any difference. So I suggest that you just carry on and enjoy your UQ.
If you really want to do a factory reset without the screen, then @NeilS can no doubt remind us of the simple means to do it on the UQ.
Thanks for getting back to me. Yes, it’s connected via wired Ethernet to my LAN. It did restart after the firmware upgrade, but all the old settings and radio seyyings remained. I’ve deleted the radio presets, but the Internet radio doesn’t seem to work - nothing comes up when I select it. Also, the app finds but does connect to the unit on IOS, while on Android it connects after two attempts, but soon disconnects and won’t reconnect until I restart the app. There is unhappiness here that feels like a full reset is needed.
Thanks - as I replied above, things seem a mite unhappy post update, and my spidey sense is that a good old clear out of data structures and dank variables moght help.
Is this a UnutiQute or a Unitiqute 2? If it’s a UnitiQute and therefore doesn’t have the 192/24 board (unless one was fitted later in a factory modification), then you shouldn’t install firmware 4.9 and that may be your problem. The latest firmware you should install is 4.8 and that won’t give you the new Naim internet radio service.
I am told that sometimes if you use your camera phone you can see the UQ display when it otherwise appears lost. Never tried it and not sure if this would be effective with your visual impairment.
It says jf’s a UQ on the back, not a 2, but I think it’s a chimera with the high resolution audio. IThe instructions say to check that in the app, if I understood that bit,and everything looked good for 4.9.
Tried that! I use my phones a lot for vision enhancement, as well as other high gain low light stuff, and there’s not even a dying glow-worm’s last sigh going on.
Ok well the process described by@NeilS a few posts earlier in this thread will enable you to do a factory reset without the screen. (Neil works in Naim’s service dept at the factory in Salisbury).
Ding dibg ding! Reset! Took a few goes, including one when it got stuck on mute and I was convinced I’d bricked it, but got there in the end. Thanks so much!
Imtermet ragio is populated with new presets which seem to connect nut no audio, and I can’t find any new stations, doubtless something somewhere wants to improve my life by making me log in now. Thr Android app is reliable again, but IOS just spins its wheels. Ah, 2026.
You need to remove all old presets until you do that the unit will try to access dead services or rather the discontinued old aggrigator Naim used before running the service without any third party doing it.
It doesn’t need to be a Unitiqute 2 to be compatible with the new firmware. It just needs the 24/192 streaming board, which was first fitted well before the Mk2 version arrived. In addition, many of the earliest units that had the original 24/96 board were sent back to Naim to have the 24/192 board fitted. If you need to know what version you have you need to look in the settings menu on the front panel display - but you would need to fit a replacement screen for that! Anyway, seems like you are all sorted now.
I did this before flashing. After I managed the factory reset, the favourites had gone feom empty to a list of new stations, starting with Naim Radio and representing what I imagine the marketeers expect me to like. This is not the first time I have disappointed my betters by not living up to expectations… None play, though.
Yeah, what I remember from when I bought it ten years ago, the seller said as much - UQ and UQ2 are just markers in a spec space. The 4.9 upgrade instructions said what to look for in the About bits of the app viz 2D vs 3D, and my unit was good.
I’m back at the starting point, functionally. Everything works except the screen and the Inyernet Radio. Customer support says there is no customer support on UQ now, I don’t need the sctreen, and having read around this forum and elsewhere, there are others with units that should but won’t work with IRadio, so I’m giving up there. I think it’s a connectivity pronlem with the unit, as the iRadio function cam’t get a station list from the srtvice while player in the mobile app has no problems.
So, I’m buying a Wiim mini to add Airplay 2. I’ve been streaming my radio from an iPhone over a TOSlink dongle, as I think that has the least trabscoding in the path, but the cable and ancillary hub wiring are a bit fragile and tanglesome. Which is why I wanted the internal player back. Will I crack and buy a newer Naim? We shall see how that goes.
As you have the 3D board, then 4.9 is the right firmware and the internet radio should work. It may be that your iPhone app is still asking for a non-existing internet radio station from the old Vtuner Internet radio service.
If you weren’t vision-impaired I would suggest deleting and then reinstalling the Focal/Naim app on your iPhone, but I guess that might be quite hard for you to do. Another approach would be to go into the app on the Unitiqute home page and then tap the gear wheel icon (top right hand corner) and then select App Settings and then select the bottom option Reset App. Hopefully that would remove any old internet radio station.
Also thinking back to what I had to do to get it to work on one of my SuperUnitis, which is the same generation as the UQ, was to go to the Now Playing screen for Internet radio and tap “Stop trying to connect”, then go back to the station selecting screen and select the station I wanted.
What won’t work after the 4.9 update is your iRadio preset and favourite stations, as they will be pointing at the now defunct vTuner radio service. If you navigate into the iRadio menu, the station there should work, and can be saved as favourites again. If that doesn’t work for you the update may not have loaded properly, in which case the first thing to try would be a factory reset.
