If this lyxury oroduct does not work, despite following the manufactuer’s instructions to the letter, I am sxurely jystifued in exoressing an opinion. I am a client of Naim. I feel no need to be an apologist for them after spending over £1000 on their product which is built around the concept of wireless connectivity.
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You are a client of Naim of that there is no doubt, yet you ask for help on here initially not from your local Naim dealer or with Naim direct.
The advice that you have been given by forum members is worthy of investigation not dismissal with a curt response, people are only trying to help you get your music back.
Sometimes for whatever reasons these updates just don’t work, I have updated firmware on cameras for a good few years without issue, yet last autumn I could not get a firmware update to work with my camera, it had to go back to base for their tech team to resolve. Sometimes sh!t does happen, it isn’t nice when it does, but it does happen.
Hopefully the Naim techies can sort you out and put a smile back on your face.
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If you have followed this thread, you would know that I have followed all manufacturers instruction to the letter, so all advice has been covered.
As such, my responses can’t be described as curt.
I have read thousaands of words to try to find a direct way of contacting Naim. The “Contact Us” link is buried within. Hence me having to revert to this group.
I have had previous experience. BBC Radio , or me the reason I have Naim, drop outs. I sought advice after periodic drop outs, culminating in period over Christmas 2023. After research seeking advice on this forum. With sceptical responses and complex overrides and patch ins. I finally spoke to a person who was not able to help. Lo and behold, it was an issue with a third party contractor. I believe that Naim has brought this service in house. I still have BBC Radio drop outs. Scepticism sets in.
I have no other items which are wifi fragile, even my £15 dodgy android watch.
I make no excuses for expressing my frustration!
Another member sent me an Email limk to Naim. I will shere the response. If it suggests a wired link, I will regard it as a failure of the unit’s fundamental software.
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Your responses have undoubtedly been somewhat curt as at least @Oxfordian @Martinzero, @What_Are_You_To_Me and I have observed, in some way or other.
If you wish to be less than friendly on your own thread, towards others, then I will ask @Richard.Dane to close out the thread, as a a consequence of your dismissive responses, with no thanks, to avoid other peps having their helpful posts disrespected.
Whatever you ‘regard’, the update instructions do not require exclusive use of wifi.
Several of us have suggested the wisdom of using a wired connection. No failure involved, just a means to get the job done. Strange how so few peps have had issues specifically with the Muso2.
In the time it has taken you to continue to reject the advice you specifically requested, the update would likely be done. Reading words won’t magically achieve an update; trying various options undoubtedly would.
edit: yes certainly support will be asking if a wired connection has been attempted; only use of a comprehensive wifi analyzer will determine how effective your wifi is, that in the app is designed simply to let the user interact with support, that wifi is present, it provides no further details.
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I’m putting the thread on mute, it’s pointless getting involved.
This way my sanity will be preserved.
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It is better to light a candle than curse the darkness. (Wish I’d invented that line.)
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Please read what I have written carefully.
I have rejected nothing. I have discussed an important issue of soecification, performance abdprinciple and sought a solution on that basis. I did not create the problem. I await Naim’s formal response to an email which I will share.
First find an ethernet cable. I have never needed one since I have never had a problem with a streaming device, including a recently purchased and much cheaper unit of the same nature. I also live in the country with no electronics suppliers within easy reach. I am now on a three day delivery countdown which is another three days of radio slience.
But what are your options here besides getting a cable?
Send the Muso back to Naim in hopes of a repair, despite the fact that the flashing purple light indicates a problem connecting with your network?
Take it back to your dealer and ask for a refund? - unlikely to be successful
Sell it on Ebay
Use it as a doorstop.
No - you did not create the problem, I too have had problems setting up and updating firmware on Naim units. I would go so far as to say, these are not Naim’s strong points. But with a little perseverance and help from this forum, I got through all of them.
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I don’t know for a fact, but it’s entirely possible that the WiFi connection cannot be used while firmware is downloading / installing.
Your router might have come with an Ethernet cable in the box.
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You can use wifi for the updating process.
Years ago Naim advised against as routers, wifi and downlink quality was a bit ‘iffy’ compared to ethernet. But then the Apple/Macs appeared without RJ45 ports, Naim had to reconsider.
My current Dell/Win-11 does not have an RJ45 and I used it with any problems to update my NDX to 4.8 a few years ago and last week to 4.9.
Heart pounding for 4.8, but no second thoughts with 4.0
As an example, I have a Sharp smart TV in a bedroom. It stopped working last week. Refused to connect to wifi at all, so no Netflix, etc, which are all baked in apps. As a last resort I connected it with a patch cable. The first thing it did was run a firmware update (I know, I know, that could have fundamentally changed its sound signature). After the update, it reconnected to wifi. Do I understand why that happened? Nope. Did the patch cable work to fix it? Seems to have.
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My Muso Qb2 and Muso 2 have been going missing regularly from my network and Naim app for my entire time of ownership (over 4 years). Nothing else does this on my simple BT smarthub network and I entirely get the original posters frustration.
I have to adjust my routers settings regularly when the Qb2 disappears. (Roughly once a week). I’ve contacted Naim support 3 times and we can’t seem to get to the bottom of it, but I suspect some kind of issue with my router “smart switching” channels. If it disappeared during an update, perhaps I would be in the same boat as the OP.
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I need a 10 metre cable.
On the rare occasions I need a wired connection for an update I find it’s usually best to take the piece of kit to the room where the router is. When I have a free hour or two I will be doing just this in order to update my Unitiqute 2. No sign of any such free hour for me though for a while… 
I will not e buying a comorehensive wifi analyser. I have not needed one duringbtge past three years of Baim iwnership.
Have you tried moving the muso to be near the router and connecting it with a cable? If not, try that and the update should work. You can then put the unit back where it is now.
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Exactly what happened when you tried the reset button?
@Southernjock My friend had issues with his naim streamer not recognising the network one minute then being ok for a week then not recognising it again. He was using the bt hub and they changed it 3 times, telling him it was the hub, but it made no difference.
The last time they told him to go full fibre as he would then get their best and latest hub, which he did. This was 6 months ago and his naim streamer has had a bulletproof connection ever since.
It staeted going through the process to flashing purple, then solid purple, then switched off.
That is com9licated with my room layout but, if Naim does not come back with an “official” response, I have ordered a long cable so that it can be connected in situ. It is not that the router and Muso are far apart, just that mybroom layout is very carefully arranged.