I just wanted to give a shout-out to Michel and his team at Focal/Naim Canada. I just received my CDS3 back from them and they did not charge a cent! Excellent customer service and darn nice folks!
Can I ask why they were sent it?
The dealer will become crazy
The magnet from puck jammed the mechanism. I thought it was ruined.
It’s good to read about good news and good service.
Great customer service indeed! There is no local dealer in my hometown so I ordered a Nova and Core from Audioeden, whom I had dealt with in the past. Two days later they arrived from Focal-Naim Canada nicely triple-boxed (including the Naim double box). Couldn’t have been happier!
I was was just at Audio eden on Wednesday ordering a Chord Mscaler, great place to deal with for sure.