Hi, I have an NDX 2 on demo from my local dealer. So far very impressed with it using Tidal, but just signed up for a Qobuz trial to compare and I can’t get Qobuz native.
The machine is running firmware 3.0.0 and says it’s up to date which is of course nonsense! This is true whether accessed via the app or directly on the machine. I did a factory reset and still no change!
Does anyone know how I can force a firmware update and get Qobuz native running?
Try the ‘check for updates’ option in the app settings a few times. Sometimes it takes a few attempts before it finds that there’s a new version.
If that doesn’t work you may need to contact Naim support or your dealer get it to update from such an old version.
Spoke with Naim today and it turns out the machine I have on demo is a pre-production model and therefore needs to go back to the factory for the firmware to be updated.
Oh well.
I’m totally taken by the NDX 2 so will need to wait to trial Qobuz against Tidal when my production unit inevitably arrives