Forum slow to load

For the last couple of days I’ve been getting the “Still loading” message on both iPhone and iPad, and it can take quite a while to finally stumble into existence.

I don’t think it can be a network issue, since everything’s fine on my MacBook Pro.

Anyone else?

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No problems here Dave, on iPhone and iPad.

Same experience to you, slow on phone, Ok on MacBook

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I have been seeing this too. Just over the last couple of days and not often. Yesterday I got a “server failed to respond” message in Safari on my iPhone. It was only the Naim forum. And without me doing anything suddenly it was normal again.

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Forum very slow to load this morning. Also I am finding that it’s works slowly if I use Vodafone mobile data to connect my iPhone to the forum, but it doesn’t load at all if I use Virgin media’s WiFi, even though the WiFi is connecting me to all the other sites I tried, including another discourse-powered forum.

So that suggests to me an AWS routing issue rather than the Naim forum server per se.

I’ve been reading about AWS routing issues, but it’s all a foreign language as far as I’m concerned, unfortunately.

My internet provider is indeed Virgin Media, and both my iPhone and iPad completely failed to connect to the forum earlier this morning, though they connected with any other website I tried, and are doing fine now with the forum.

My MacBook Pro connects every time, so I don’t see why the other two work fine on the www, and only stumble when attempting to connect to the forum.

When it comes to technical knowledge of routing issues, I’m a stranger in a strange land, and am happy for things to remain as is.

I’ll fly a quick rib poke to our esteemed leader and see what transpires.

Fingers crossed.

@Richard.Dane

Morning Richard,

Could you have a quick scan of the story so far, and fly it past the forum’s techie folks to try and sort things out?

Many thanks.

No problems here Dave on any of my other computers or devices, but I’ll run it past our web dev in case there’s anything amiss.

Thank you Richard,

Both devices were working fine just after midnight, when I posted on the Wordle topic, but failed to connect at around 07.00 this morning, though all other websites were fine.

They’re both connecting now, and my MacBook has consistently worked fine, regardless of the time of day.

Bit of a mystery.

But then, the whole networking thing remains something of a mystery, where I’m concerned. :man_shrugging: :man_shrugging:

Thanks again.

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This morning my MacBook Pro wouldn’t connect. But basically it seemed to be an issue between VM and AWS, which Vodafone bypassed. It’s all working properly now.

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Just heard back from Paul, our Web Developer. According to him, there are no issues apparent - currently there are normal loads and ram usage on the server with no downtime notifications. He’ll keep an eye on things just in case, but otherwise, no issues at this end.

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As I mentioned above, I don’t think this is a server issue at all, which Paul confirms.

It’s definitely an issue though and I think it’s probably an AWS infrastructure problem that emerges now and again. Hopefully whoever owns the faulty infrastructure has fixed it now.

Cheers, Richard. :+1:

Yep, forum site wouldn’t load for me at all for a while this morning. Other websites were fine.

I’ve had no problems at all. I don’t use the Discourse app, I access the Forum directly.

I don’t use the discourse app either. You were probably still fast asleep when I saw these problems (0600)!

6AM, what is that?

Happy to know it’s not just me, occurred here as well a few times already this year.