It´s a sad story at the end. My problems with the Muso II are still the same: For a period of time it works, than it loses itself, nothing works anymore, you take it off the grid, reconnect it and it will work for a uncertain time again. Really not funny, it is two years and one month old and I simply have enough. I’m going to sell it, but not in this “state of mind”. So if anyone has any idea how to solve such a problem or has experienced the same problem please let me know about how you did resolve it. And greetings to Naim: A system that doesn’t work properly just after passing the guarantee period and after having issues I reported here again and again over time is everything else than recommenable, isn’t it?
The replacement is already here, the great Cambridge Evo One and it simply works, at least so far. Surely it´s a different kind of sound but I find it pretty enjoyable, after 24 hours I´m still a happy customer and hope for the best now:).
It seems that you’ve had problems with your Muso for a while, and that they started when it was still well within warranty. Did your retailer or Naim support not attempt to help you resolve your problems? If they clearly started when the warranty was valid the chances are that they would still help you.
Enjoy your Evo One, I have one and love it. It replaced a Muso 1st gen.
The Evo One is a nice bit of kit, but is not without it’s foibles/oddities.
I use Asset with it and my biggest frustration is that within some, but not all, options for playback, the play from a certain track fails to load tracks. It something I have raised with Cambridge but everytime they responded it has decided to work properly.
Additionally, it sometimes just decides to stop playing/freezes, requring the power to be removed.
I hope yours doesn’t do the same thing.
In terms of Muso v Evo quirks they both have em and I just accept with all thing software related these days….even cars have off days.
We particularly use it as a soundbar and it’s great. It is also now our only music playing system in the house.
Hey all of you, thank you for your multiple replies!
One fault could be resolved already by a forum member I think a year ago. There were software problems cooperating properly with IPv6, so I changed my FritzBox!-settings. A good workaround. Then Naim changed the software. IPv6 worked then. Besides the fact that I think that the sound of the system chanced kind of everything was okay.
Then, after a while the next problem as described occurred. I can´t tell you how often I used the reset button. And actually I had no interest to get in contact with Naim or the hifi-dealer in Cologne I bought the system from. And I thought that I were out of the guarantee zone. Call me too lazy, not interested enough. Anyway, now that I replaced it I only want to get rid of the Muso II but therefore it has to be fully functional. I also contacted Naim support now asking them about my options. And there in begins, you have to open a case, write and describe everything and so on … And all my systems - whatever it is - look like new and fresh out of the box. I´m not interested in getting something refurbished. And this is something, that happens very often. Services today do exactly this instead of repairing your unit.
And I mean, I use Mac-Computers, I hate to cope with hardware and make my mind up about configuration stuff … I did this in the past but I don´t want to do it anymore since Apple entered my life. However …
When anyone has experienced similar problems please let me know about it.
greetings and thanks for all your ideas and contributions!!
If you have no interest in finding a solution than a rant about it doesn’t really seem justified does it? If you can’t be bothered then yes just get rid of the Muso, but it hardly seems fair to lay into Naim when you haven’t given them a chance, unless there is more you haven’t stated?
