Absolutely!
Well, spoke to Samsung support in France this morning. Unfortunately (and as expected) the call center guys have no clue about electronics and rather read a cript on their screens. Asked me to do a factory reset, 20 mins of re-parametering everything, the HDMI issue still there (surprise, it’s the same firmware! 
) and concluded that the problem should come from the Atom. When I gently stressed the fact that I saw dozens of similar cases on their forum impacting different equipments and brands they agreed to escalate “to a technician” and to call me back. I put a 95% probability that I won’t hear back from them at all…if I do I’ll let you know.
I see! Thanks for the update 
Seems that you need some luck with the support. The guy I spoke to this morning said that he wasn’t eligible to do the update himself. So he created a ticket with their product team - the only ones that could roll back to earlier software versions.
It sounds like both of us pretty much got the same answer.
However, the ticket has been created and Samsung said I could expect an answer within 3 working days… I asked for high priority 
Same as you, I’ll keep this thread updated as soon as hear back from Samsung’s product team.
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Thank you, keeping my fingers crossed! 
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Just heard back from the product team at samsung. They asked if I could connect another device to the HDMI ARC output. I don’t have another device to try with.
The only thing I could try was with a friend’s chrome cast. Connected it to the TV first, installed it, and ran both video and audio on the TV. Then plugged it into the Naim Atom HDMI port. Tried to stream to the chrome cast both from Youtube and Spotify via my iPhone. No sound output from the Naim Atom.
Have you tried something similar? Or the thing Samsung mentioned - to get the Samsung sound via the HDMI ARC output to another device than the Naim? Anyone? What about you, @vdonev
Hi @gudding,
I have always been a big fan of the hot potatoe game… 
I already tried the other Samsung TV HDMI ports, nothing worked but this is not a big surprise. I have a chromecast as well but it’s the audio only version, no HDMI on it. I will try tomorrow to connect my DVD player, I believe it has a HDMI port. Will let you know tomorrow…
All this story reminds me of William d’Orange’s quote: “One need not hope in order to undertake, nor succeed in order to persevere!”
Putting a normal HDMI to an Uniti/Streamer won’t work. Must be an ARC enabled port; typically only in TVs and maybe (?) receivers/soundbars.
Well, two additional tests this morning. First, connected my DVD/CD Sony player to the Atom via HDMI: still nothing and the « no input signal » message on the Atom. The Sony player connected to the Samsung TV HDMI port works perfectly and streams audio flawlessly. Second, connected my Orange Livebox to the Atom, again via HDMI…and the Livebox has an ARC HDMI! No better luck, no sound and the same « no input » message.
With all this I am still a bit confused but I would put a bet on the NAIM firmware as the problem. BTW, I got zero feedback to the e-mail sent a week ago to the NAIM support…a bit disappointing…
Thanks for sharing and testing different setups, again @vdonev
I went to the reseller in Stockholm today asking for more help. They “had a guy” to reach out to in cases like this. He said that someone will contact me on Mon. Not sure if I’m expecting anything magic to happen after that call, but as usual, I’ll update this thread if we manage to make progress in any way.
Hey!
I brought my Naim Atom to a friend today. Wanted to make sure we could get some audio from HDMI port. I connected it via the TVs ARC output to the Naim. It worked perfectly.
The Samsung is 3-4 years old and is obviously not running the same 1361 software as my TV does
My friend’s tv software version:
So I guess I’m glad that the Naim works. I will
Let Samsung know about this.
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Identical issue with me. My Uniti Nova stopped working with Samsung tv after Samsung firmware update to 1361. It had been working flawlessly up to that point. Samsung even had engineers round who replaced the tv’s motherboard etc. They said it was definitely a software issue on the TV side. I was told to keep checking for firmware updates every day. It’s been about 2 weeks since it all went kapput.
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Hi again
The reseller I bought my device from got back to me today. He said a couple of things that I find interesting:
The main problem here is that Samsung, specifically for the The Frame models, decided to go outside the industry standards for HDMI ARC, to support other Samsung devices. Which is the reason why so many brands not working with Samsung’s The Frame after the 1361 software update. So now it’s up to either Samsung to go back and follow the standard industry specs of HDMI ARC OR for Naim to build a specific fix, that’s “not standard”, for Sumsung’s Frame TV’s.
Rumors say that Naim is on it and that a fix will come with next Naim software update. The reseller wasn’t sure if it applies to the ones running beta-software or if it was included in the next public release. I’m a beta-tester so I will of course post here if something interesting comes up in the upcoming updates.
So I’m going to stay positive here! 
Slightly off topic, but I’ve just attempted to get my Panasonic tv and pioneer av receiver to “play nice” with hdmi arc for the tv sound to come out of the receiver. End result, doesn’t work. So this isn’t exclusive to Samsung/Naim at all!
I recently bought a Uniti Atom which I connected to my 2016 Samsung’s ARC HDMI. All I got was a distorted digital type noise even though the TV had worked perfectly with my previous AV amp. Toslink connection behaved in same way. Eventually I performed a total manufacturers reset on the TV which thankfully solved the problem. Phew!
Possibly you had the TV digital output set to multichannel bitstream (this would be how you would want it set for an AV amp)? The Atom uses a 2 channel PCM DAC, so a multichannel bitstream digital signal would just give you a very noisy distorted sound. A reset of the TV could have set the digital output back to PCM, which is ideal for the Atom.
Thanks for that Richard, could well be the explanation! Being a newbie to Naim I’m still learning!!!
Same here, Nova with 2020 Samsung Frame, just scratchy noise. High quality HDMI cable.
Pretty disappointed with new high end tech not communicating as advertised.
Really no appetite dealing with support where each will blame the other.
Due to the highly complex handshaking with HDMI, you should either have all or nothing. If you get a “scratchy” noise then it could just be that you’re trying to feed a multichannel bitstream, which the 2 channel DAC in the Nova cannot process. Check your settings in your TV and set to 2 channel PCM.
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I had to change my TV from HE-ACC 2.0 to MPEG.
Thanks Richard, I have managed to convert “scatching noise” to “no sound at all”.
I fear this is as good as it gets with Samsung Frame.