Does anyone know if there is any way to resuscitate a HDX when it is stuck at the ‘please wait’ stage?
When I connect it to a monitor I can see the Naim logo and move my mouse around on the screen but that is all that is happening.
I have seen a lot of threads recommending to replace the CMOS battery but I don’t think that is the issue as the bios still displays the correct date (but if that assumption is wrong please let me know).
I have tried switching the BIOS between ‘failsafe’ and ‘Naim defaults’ to no avail.
Are there any avenues other than sending it back to Naim (assuming they can even repair them at this stage) or gutting it and building a FrankenHDX?
I work in IT so happy to fiddle inside the unit where necessary.
Starting
Then it returns to Please Wait…
It does occasionally flicker a menu on the Right-hand side of the screen before going back to the ‘Please Wait’ screen, but it is too quick to press anything (the image below was grabbed from a video).
Its not going to be good news sadly. Back in the day for me it was actually the power supply for the main motherboard. This is actually an off the shelf power supply so easily replaced. No guarantee that’s your problem, but that device is what 13 years old? As far as PCs goes its done well, painful as it is, might be time to retire her.
Before starting an HDX it’s important to have an active network connection otherwise it will assign itself an IP address before it is seen by your DHCP server, which then becomes unable to assign an IP address.
Not that this is going to resolve John’s problem, but it’s something to be aware of if he fixes it and tries to start it up again.
The most likely reason for this is the MSQL music database has become corrupt, meaning the service that deals with ripping & moving music (Astoria) cannot start. There are multiple other services that are dependant on the Astoria service, one being Sophia, which is responsible for the Digify networking.
The front panel is trying to ping the main OS & getting no response.
If it’s simply a case of replacing the corrupt files & rebuilding the database, we can do that. However, if the corruption is the result of a bad HDD, we can’t unfortunately.
Mine had identical symptoms. It was the primary HDD (OS corruption). I got it fixed under warranty but quickly converted all my WAV files to FLAC and bought an NDX2!
Thanks for the reply Neil.
Is there any way the database rebuild can be done remotely or is it a return to the factory job?
Also, do I need to go through my local Naim dealer to get the repair done?
Regards John
I really hope you can get your HDX fixed, I still have good memories about the time I had one in my system. It also had the functionality to convert FLAC to WAV upon playback, which - if I’m not mistaken - the new Core is unable to
Would you know of any Dealers in the North West who were able to perform the repairs please Neil? Just getting round to looking at this again after the Christmas madness!
It may at this stage make more sense to get a new naim server second hand or something, the value of hdx has plummeted and the cost to repair is likely way more than its worth. Sadly computers rarely appreciate in value!
I estimate the repair to cost about half what a second hand unit would cost so I am prepared to take a gamble (as long as Naim can help). That is as long as there isn’t a significant hike to the repair costs for 2025!
