Chaps, whilst disassembling the ND5XS with the HiLine, I noticed that one of the plastic rings had cracked and when I went to take the HiLine out it fell off. Whilst handling it, there was lots of movement between the main plug casing and the wires. I have now pushed the rings back (clicked) together. So of course I now fear that when I pulled out the HiLine, this may have pulled on the wires inside.
I have not reassembled everything to test it through fear of further damage, but as I need to take my UServe back to the dealer to check the battery, I thought I would ask my dealer to check it for damage.
You can see from the photo the cracked ring. Can the HiLine ring be replaced as a ‘rebuild’ at Naim? What are the possible damage scenarios and the process for getting the HiLine fixed?
Your dealer should be able to arrange a repair at Naim.
Just a thought…the plastic seemed quite brittle and the way it just fell off as I moved it would suggest it was damaged through stress. Could the continuous heat from the units sitting on the Fraim Light increase stress on the little plastic ring. I have also noticed on other people’s pictures, larger gaps between the rings at this point due to the nature of the cable hanging from there. Perhaps a rubberised plastic ring could be introduced at this stress point?
I noticed a similar break with my Hi-Line whilst connecting a newly purchased NDX2 (not sure when the actual damage occurred). I took it to my local dealer including a little note on my thoughts about the cable (how it hangs, build quality…) and it was sent back to Naim. Within 2 weeks, the cable was returned.
Either a complete rebuild was carried out or I received a new cable. And what a difference. When it was removed from the system I replaced it with the brand new din - din supplied with the NDX2. I could discern no difference. But when the returned Hi-Line was plumbed in; wowzers. A great improvement. Admittedly the NDX2 had by then run-in a little.
I believe the cable was faulty from manufacture. It was purchased in the year the Hi-Line was introduced, so was quite old. But Naim restored it (or replaced, not sure) to a fab standard, and in just over a week. I paid the carrier charge for the dealer; great value for money and a wonderful service from the dealer and Naim.
I’m sure Naim will help you in no time at all.
Nice to hear Daz. I expect that will be the case for me too.
Lots of threads on the issue of broken or faulty HiLines.
Naim are usually very good about repairing them.
Though someone in a previous thread mentioned that naim now want to charge for the hiline repairs
Before they were always free…
Yes, I was expecting to be charged based on the fact that my gear is out of warranty now. But I did not know they used to provide this service for free.
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