# How many defective 552 units is Naim going to send me? **URL:** \ **Category:** Lounge\ **Created:** [November 7, 2020, 7:52am UTC](https://community.naimaudio.com/t/how-many-defective-552-units-is-naim-going-to-send-me/12304 "2020-11-07T07:52:29Z")\ **Posts on this page:** 20\ **Page:** 3
**Author:** ![Mike\_S](https://community.naimaudio.com/user_avatar/community.naimaudio.com/mike_s/32/290893_2.png) [@Mike\_S](https://community.naimaudio.com/u/Mike_S)\ **Post date:** [November 8, 2020, 4:49am UTC](https://community.naimaudio.com/t/how-many-defective-552-units-is-naim-going-to-send-me/12304/43 "2020-11-08T04:49:31Z")
> [@davidng](#): > > I was thinking a good dealer perhaps could call later like some good doctors / dentists do to see how one is going after a period of time. My dealer does exactly this! ---
**Author:** ![davidng](https://community.naimaudio.com/user_avatar/community.naimaudio.com/davidng/32/200633_2.png) [@davidng](https://community.naimaudio.com/u/davidng)\ **Post date:** [November 8, 2020, 4:51am UTC](https://community.naimaudio.com/t/how-many-defective-552-units-is-naim-going-to-send-me/12304/44 "2020-11-08T04:51:50Z")
Coincidentally, it was a firmware issue - speaker pop that led me to this forum some 2.5 months ago. I have since learnt a lot from everyone, hifi and beyond, found huge amount of music suggestions and became a beta tester. I guess a bad situation could open up new opportunities too. ---
**Author:** ![davidng](https://community.naimaudio.com/user_avatar/community.naimaudio.com/davidng/32/200633_2.png) [@davidng](https://community.naimaudio.com/u/davidng)\ **Post date:** [November 8, 2020, 4:53am UTC](https://community.naimaudio.com/t/how-many-defective-552-units-is-naim-going-to-send-me/12304/45 "2020-11-08T04:53:41Z")
Yes, the problem is me. I think I need counseling. 🥺 My Naim dealer did offer to solder the speaker plugs on the cable for me. I rejected the idea straightaway think what an absurd idea at the time. Only from this forum I realise this service can be expected from dealer! ---
**Author:** ![davidng](https://community.naimaudio.com/user_avatar/community.naimaudio.com/davidng/32/200633_2.png) [@davidng](https://community.naimaudio.com/u/davidng)\ **Post date:** [November 8, 2020, 5:08am UTC](https://community.naimaudio.com/t/how-many-defective-552-units-is-naim-going-to-send-me/12304/46 "2020-11-08T05:08:40Z")
> [@AhTiong](#): > > 6 sigma quality levels Off topic and unrelated to Naim’s quality control. So often I see 6 sigma and agile or lean six sigma. But in practice, the term that too frequently trumps them all is MVP (minimum viable product). And often it is not even a viable product. ---
**Author:** ![mikehughescq](https://community.naimaudio.com/user_avatar/community.naimaudio.com/mikehughescq/32/75241_2.png) [@mikehughescq](https://community.naimaudio.com/u/mikehughescq)\ **Post date:** [November 8, 2020, 8:15am UTC](https://community.naimaudio.com/t/how-many-defective-552-units-is-naim-going-to-send-me/12304/47 "2020-11-08T08:15:33Z")
Has the question been asked as to whether this is a coincidence then? Could this be a power issue for example? ---
**Author:** ![anon95106626](https://community.naimaudio.com/letter_avatar_proxy/v4/letter/a/f475e1/32.png) [@anon95106626](https://community.naimaudio.com/u/anon95106626)\ **Post date:** [November 8, 2020, 8:59am UTC](https://community.naimaudio.com/t/how-many-defective-552-units-is-naim-going-to-send-me/12304/48 "2020-11-08T08:59:04Z")
> [@AhTiong](#): > > How many 552s have been manufactured this year ? Out of interest, does anyone know how many 552s are manufactured each year? ---
**Author:** ![Richard.Dane](https://community.naimaudio.com/user_avatar/community.naimaudio.com/richard.dane/32/125_2.png) [@Richard.Dane](https://community.naimaudio.com/u/Richard.Dane)\ **Post date:** [November 8, 2020, 10:05am UTC](https://community.naimaudio.com/t/how-many-defective-552-units-is-naim-going-to-send-me/12304/49 "2020-11-08T10:05:49Z")
I think only Naim could answer both questions. ---
**Author:** ![anon4489532](https://community.naimaudio.com/letter_avatar_proxy/v4/letter/a/e9bcb4/32.png) [@anon4489532](https://community.naimaudio.com/u/anon4489532)\ **Post date:** [November 8, 2020, 11:00am UTC](https://community.naimaudio.com/t/how-many-defective-552-units-is-naim-going-to-send-me/12304/50 "2020-11-08T11:00:54Z")
But surely Naim should be monitoring this thread and be able to provide an instant answer to any question raised? They have plenty of time while travelling to people’s houses to provide TLC, home set up and instant fault rectification. Come to think of it, why aren’t they cleaning the houses and cooking the meals of anyone who experiences a problem with a Naim product? It’s really not good enough. ---
**Author:** ![Thegreatroberto](https://community.naimaudio.com/user_avatar/community.naimaudio.com/thegreatroberto/32/175407_2.png) [@Thegreatroberto](https://community.naimaudio.com/u/Thegreatroberto)\ **Post date:** [November 8, 2020, 11:43am UTC](https://community.naimaudio.com/t/how-many-defective-552-units-is-naim-going-to-send-me/12304/51 "2020-11-08T11:43:28Z")
Like your thinking. They can pop around to mine, I’ll talk them through the screen, sorry often “blank screen” issues with my ndx2. ![20201108_114425](https://d2ikyu8xyuibjx.cloudfront.net/original/3X/e/e/ee6a7dded6a81c6c75ad42098732b103da9b9f4f.jpeg) And no, the screen is not turned off. Its set to display album art. ---
**Author:** ![HiFiman](https://community.naimaudio.com/user_avatar/community.naimaudio.com/hifiman/32/429400_2.png) [@HiFiman](https://community.naimaudio.com/u/HiFiman)\ **Post date:** [November 8, 2020, 12:34pm UTC](https://community.naimaudio.com/t/how-many-defective-552-units-is-naim-going-to-send-me/12304/52 "2020-11-08T12:34:57Z")
If Naim are planning to offer a home cleaning service sign me up, once they have collected my Naim pixie dust maybe they could share this with other Naim households, spread the love ❤ ---
**Author:** ![anon95106626](https://community.naimaudio.com/letter_avatar_proxy/v4/letter/a/f475e1/32.png) [@anon95106626](https://community.naimaudio.com/u/anon95106626)\ **Post date:** [November 8, 2020, 12:42pm UTC](https://community.naimaudio.com/t/how-many-defective-552-units-is-naim-going-to-send-me/12304/53 "2020-11-08T12:42:16Z")
Mine does that sometimes. I find the ol’ swicheroo off and on works (aka the IT helpdesk special). ---
**Author:** ![Thegreatroberto](https://community.naimaudio.com/user_avatar/community.naimaudio.com/thegreatroberto/32/175407_2.png) [@Thegreatroberto](https://community.naimaudio.com/u/Thegreatroberto)\ **Post date:** [November 8, 2020, 12:48pm UTC](https://community.naimaudio.com/t/how-many-defective-552-units-is-naim-going-to-send-me/12304/54 "2020-11-08T12:48:41Z")
Its what I have to do with mine. It does get annoying having to turn off and on. Especially when Naim advise to leave them on. ---
**Author:** ![robert\_h](https://community.naimaudio.com/user_avatar/community.naimaudio.com/robert_h/32/90_2.png) [@robert\_h](https://community.naimaudio.com/u/robert_h)\ **Post date:** [November 8, 2020, 12:52pm UTC](https://community.naimaudio.com/t/how-many-defective-552-units-is-naim-going-to-send-me/12304/55 "2020-11-08T12:52:04Z")
> [@AhTiong](#): > > Naim needs to conduct an audit on these cases with comprehensive root cause analysis and implement remediation actions asap to deliver the quality we all expect. Trust me, the qa team at the factory is doing exactly this and nothing else, in partnership with all depts such as r&d, supply chain, production and test. ---
**Author:** ![mikehughescq](https://community.naimaudio.com/user_avatar/community.naimaudio.com/mikehughescq/32/75241_2.png) [@mikehughescq](https://community.naimaudio.com/u/mikehughescq)\ **Post date:** [November 8, 2020, 2:37pm UTC](https://community.naimaudio.com/t/how-many-defective-552-units-is-naim-going-to-send-me/12304/56 "2020-11-08T14:37:36Z")
The plural of anecdote is not evidence and two consecutive allegedly defective products is an indicator of random distribution at its finest rather than a fall in standards or the universe conspiring. It’s also potentially an indicator of an issue elsewhere. ---
**Author:** ![Gandalf](https://community.naimaudio.com/user_avatar/community.naimaudio.com/gandalf/32/1404_2.png) [@Gandalf](https://community.naimaudio.com/u/Gandalf)\ **Post date:** [November 8, 2020, 4:12pm UTC](https://community.naimaudio.com/t/how-many-defective-552-units-is-naim-going-to-send-me/12304/57 "2020-11-08T16:12:26Z")
That is true however its an assumption until evidence is presented… ---
**Author:** ![Blackstar](https://community.naimaudio.com/user_avatar/community.naimaudio.com/blackstar/32/74112_2.png) [@Blackstar](https://community.naimaudio.com/u/Blackstar)\ **Post date:** [November 8, 2020, 6:25pm UTC](https://community.naimaudio.com/t/how-many-defective-552-units-is-naim-going-to-send-me/12304/58 "2020-11-08T18:25:34Z")
For a unit that’s £20k this doesn’t sound to good does it. Also @thijazi & @Dunc seem to also have had problems with their 552’s ? ---
**Author:** ![frenchrooster](https://community.naimaudio.com/user_avatar/community.naimaudio.com/frenchrooster/32/404538_2.png) [@frenchrooster](https://community.naimaudio.com/u/frenchrooster)\ **Post date:** [November 8, 2020, 6:39pm UTC](https://community.naimaudio.com/t/how-many-defective-552-units-is-naim-going-to-send-me/12304/59 "2020-11-08T18:39:34Z")
I am a member here since 2015. I have never read so many complaints about new Naim components as since maybe 1 year. It’s more than anecdotic. Specially since the new streamers , some have returned many times their Nova, Nd555 ( 3 or 4 members has a second one)…and even preamps ( 552), 252 on other thread. Screen freezes, relay , network / app problems… It’s an evidence, something is not as before. ---
**Author:** ![Suedkiez](https://community.naimaudio.com/user_avatar/community.naimaudio.com/suedkiez/32/192509_2.png) [@Suedkiez](https://community.naimaudio.com/u/Suedkiez)\ **Post date:** [November 8, 2020, 6:42pm UTC](https://community.naimaudio.com/t/how-many-defective-552-units-is-naim-going-to-send-me/12304/60 "2020-11-08T18:42:12Z")
Do we know the about the number of active forum users (and with new gear) during this time? ---
**Author:** ![frenchrooster](https://community.naimaudio.com/user_avatar/community.naimaudio.com/frenchrooster/32/404538_2.png) [@frenchrooster](https://community.naimaudio.com/u/frenchrooster)\ **Post date:** [November 8, 2020, 7:26pm UTC](https://community.naimaudio.com/t/how-many-defective-552-units-is-naim-going-to-send-me/12304/61 "2020-11-08T19:26:50Z")
Sorry Suedkiez, I don’t understand what you try to say. Can you explain ? Because the complaints can come from active or casual members. ---
**Author:** ![Dunc](https://community.naimaudio.com/user_avatar/community.naimaudio.com/dunc/32/66755_2.png) [@Dunc](https://community.naimaudio.com/u/Dunc)\ **Post date:** [November 8, 2020, 7:44pm UTC](https://community.naimaudio.com/t/how-many-defective-552-units-is-naim-going-to-send-me/12304/62 "2020-11-08T19:44:36Z")
My 552, was not new, it was serviced and came back with a sticking relay, that prevented any sound on the left channel, a known fault. But it was quickly sorted, and has been working fine since I’ve had it back [Previous page](https://community.naimaudio.com/t/how-many-defective-552-units-is-naim-going-to-send-me/12304.md?page=2) [Next page](https://community.naimaudio.com/t/how-many-defective-552-units-is-naim-going-to-send-me/12304.md?page=4)