iRadio Service - vTuner outage - New firmware now available

Streaming Audio
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Hi all,

as some of you still on the old Vtuner service will have realised, the service is currently down.

Naim apologise for the inconvenience and would urge anybody who has Naim items with the later 2nd generation streaming platform (New Uniti, Mu-So Gen2, New Classic, ND5xs2, NDX2, ND555) to switch to the new Naim Internet Radio (please ensure your firmware and App are up to date and clear your old Vtuner presets - see the sticky threads here in the Streaming Audio room). For users with the old legacy streaming platform (original Mu-Sos, Unitis, streamers etc…) Naim have been working to bring Naim Internet Radio to these devices and should be ready to launch soon, but until then these devices rely on Vtuner for their internet radio service.

I’m informed that Naim will give an update on the situation with Vtuner on Monday.

Thanks, Richard

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Some more information regarding the new in-house Internet Radio service;

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For users with older legacy Naim equipment ( 1st Gen Mu-So & Mu-So Qb, Uniti, Uniti 2, Unitilite, Unitiqute, Unitiqute 2, Superuniti, NAC-N172, NAC-N272, ND5XS, NDX, NDS) reliant upon Vtuner for Internet radio service, while their service is not functioning, there are some other suggested ways you can try to get Internet radio to your devices;

If you have a current generation Naim streamer then you can use the multi-room feature to send IR to your older Naim devices.

For those with older Naim streaming devices that have Bluetooth, you can connect a Bluetooth enabled device such as a phone, tablet/iPad, or computer and use that to source IR and send to your older Naim device.

You can also connect an iPhone or iPad and use the iRadio App.

You can also connect directly to your device either by analogue or by digital s/pdif connection.

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I promised an update from Naim on Monday, and I now have the official word from Naim on this that has gone out to dealers and distributors today;

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As you may be aware, the iRadio service on our older products went down over the weekend. Caused by an unexpected change to the third-party legacy internet radio server, the issue has impacted products both new and older.

Here are the instructions to pass to your customers, dependent on the product impacted.

In all cases, please ensure the F&N app is up to date.

Current Uniti and Streamers
ND5 XS2, NDX2, ND 555, Uniti Atom, Star, Nova & Nova PE, NSC 222, NSS 333, Mu-so & Mu-so Qb 2nd Gen, CI-Uniti 102, DIVA Utopia

New firmware is currently available, launched on December 19th 2024. Please download and update your presets if necessary.
If you are on the latest firmware version but have a warning symbol next to your presets, these are now inactive, and you simply need to delete and re-save the affected presets.

Mu-so & Mu-so Qb (1st Gen)

New firmware is in the final stages of testing and approval.
It is currently planned for launch on February 14th 2025 . This will be an over-the-air update via the F&N app. Any presets will need to be re-saved.

Legacy Uniti and Streamers
NDX, NDS, ND5 XS, NaimUniti, NaimUniti 2, SuperUniti, UnitiQute, UnitiQute 2, NAC-172, NAC-272

New firmware is in the final stages of testing and approval.
It is currently planned for launch on February 14th 2025 . This update will require connection to a computer and some products will need an RS232 to USB cable. Any presets will need to be resaved.

We will inform you when the firmware for the legacy products has been approved and is ready for launch.

Best regards,
Naim Audio

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Update from Naim:
Just to confirm firmware 4.9 is now available for customers to update their products to switch from vTuner to Naim Radio - https://media.focal-naim.com/naim/file_manager_files/pages/legal/updates/streaming-products2.pdf

Mu-so Gen 1, firmware 2.1.0 is live although, it may be filtering through the system for some, and this is for the naim radio update. I’ve checked update works here ok.

No other changes have gone into these releases.

We have also made available 7.3.0 APPs to support Naim Radio for these products.

Please remember to remove all your old presets.

n.b. Windows users would be best advised to use administrator mode when downloading and applying the update.

A special note regarding the original Unitis (inc. original Unitqute);

This range of products contain streaming boards from a company Audivo with the board called eDMP followed by a number indicating its generation

eDMP1 (aka 1D) - first generation. Analogue iPod link, 200MHz processor, 802.11bg Wifi. As used in Uniti from around 2008 to 2010. Software wise we can’t upgrade these any more. Do not try to update!

eDMP2 (2D) - second generatiin. Digital iPod link, 200MHz processor, 802.11bg Wifi. Supports up to 24/96 when connected to ethernet. Used in various products from 2010 to 2013. We had a go upgrading this, but so many things broke and scale of job with expanding on each fix done, we gave up on the idea. Do not try to update!

eDMP3 (3D) third generation. Digital iPod, 240MHz processor + more ram/flash, integrated 802.11n wifi. Supports up to 24/192 when connected to ethernet. Used in most products between 2012 until the range was replaced starting around 2018. This processor we have updated to support the new internet radio. We also updated this about 4yrs ago to handle new Tidal login + had to engineer in a new https TLS stack…. That was VERY painful! Update is possible.

The final missing part is Muso/Qb gen 1 which uses a Bridgeco CX870. This module is a cost engineered version of an eDMP3, but processor has most of the Wifi built in (802.11bg) and fixed some of the dma bugs. We upgraded these as well.

So overall:

eDMP3 & CX870 - upgrades available.

eDMP1 & 2 - no upgrade available. Don’t attempt to upgrade as arm vs streamer can end up on code that are incompatible with each other,

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