A used Hi-Line just arrived and the tail was slightly disconnected from the body.
With a soft push I connected the tail to the body, yet there is a little gap between body and tail, more than with my other Hi-Line.
It does not really look broken and the gap is only apparent in comparison with the other Hi-Line.
Is it still good and will the Air-Plug still work or is this broken?
It looks like its been compressed on one side during removal… i had a similar issue with one of mine, a gentle bit of pressure to straighten the kink returned it to normal orientation and released the band.
That looks like a broken sleeve to me. That happened to mine but further back towards the cable end. It went back to Naim for repair. Even though I bought it seconds hand they repaired it free of charge.
Well, the tails holds the position as shown in the picture where the Hi-Line is installed, the cable is hanging free. It´s just a bit more flexible/wobbly than the other Hi-Line, but it does not feel like it would be falling apart any moment…
In my experience with the Hiline, when there is any sign of a break (as it looks to be in your case) it’s always best to return it to your dealer for Naim to take a look at. Is that an option for you? It’s an incredibly fragile assembly and it doesn’t take much to break it and cause suboptimal performance. When it’s all in order and fitted correctly it’s a wonderful cable. Good luck.
No, I went through the dealer - but I’d bought it new. HiLines have to be treated with extreme care, I still have no idea how one of the segments broke - probably just the weight of the cable. This is the photograph I sent to Naim.