Hi Naim Support.
Since the firmware was updated for the Internet radio and now we have put the clocks foward by one hour the inbuilt radio alarm function in my QB goes off one hour late.
I have uninstalled the app and reinstalled on my mobile phone.
The actual time on the settings page for the radio alarm is correct, it matches the BST on my mobile phone.
I have unplugged the QB from the mains and plugged it in again one hour later.
Despite doing all of the above it still switches on one hour late.
Thank you for getting in touch.
I can confirm that this is a limitation with the internet radio service on older-generation products. The issue is likely caused by using HD streams with the alarm clock feature, which the Mu-so 1 cannot fully support due to the timeshift information included in these streams. We’ve added legacy standard-resolution streams (similar to the old vTuner service), which should allow the station to play correctly.
Please use the non-HD version of the station you’re trying to listen to or have set as an alarm.
Best regards.
Jordan Baker
Technical Support
Hi Jordan.
I swapped to a non HD radio station and it has made no difference.
Kind regards.
Thanks for the update. Could you please fill out the form below with as much detail as possible about the steps taken to produce this issue? I’ll then be able to submit it to our software team so they can try to replicate the problem in-house and help narrow things down further.
Description of Issue: Please supply a brief description of the issue that you are experiencing.
Naim Product and App Information - Naim App > Settings > About
Product: e.g. UnitiNova, Mu-so 2, NDX 2
Serial Number: e.g. sn 123456
Firmware/System Version: e.g. 3.8.0.5355, 4.3.0.6408
Naim App platform and version: e.g. iOS v5.23, Android v2.23
Mobile device and firmware version: e.g. iPad Mini 5 iOS version 15.3, Samsung S20 Android version 11
Network Configuration
Network Type: e.g. Single Router, Wireless Extenders, Mesh Network, Mains Extenders
Internet Service Provider: e.g. BT, Virgin Media, Sky Broadband
How is the Naim product connected to your network: e.g. Wirelessly to Main Router, Hardwired to Main Router, Wirelessly to Extender, Wired to Extender, Connected to a switch (managed / unmanaged)
Primary method of controlling the Naim product: e.g. Naim app, Remote Control, Front Panel/Screen, Roon
Connectivity
Is your Naim product connected to the network : e.g. Mu-so has white LED, ND5 XS2 has green LED, Typing product IP address into browser > Connection Status > Shows connected
If your Naim product is not connected to the network, have you:**** e.g. Tried connecting wirelessly if hardwired, Tried connecting via Ethernet cable (hardwired) if wirelessly connected
Is the Naim app connected to the same network: e.g. Naim app finds all / some / none of your Naim products, Naim app displays “No Rooms Found”
If the Naim app displays “No Rooms Found”, have you: e.g. Rebooted the Phone / Tablet / Router, Performed a Network Scan - Rooms screen > Question mark “?” > Network Scan (please supply User I.D.)
Services and Functions
Which Service or Function are you having issues with: e.g. Tidal, Qobuz, Spotify, Internet Radio, USB Storage, UPnP Servers (NAS Drive make / model), HDMI - TV, Bluetooth, Chromecast, Airplay
Is the issue related to a specific album / track / station: e.g. artist / album / track on Tidal / Qobuz, Radio Station - Please supply station name and country
How often does the issue occur: e.g. once a month, once a week, daily, all the time, within an hour of powering on
Can you recreate the issue, and if so, how: e.g. open app - go to iRadio - select UK - select radio station, connect HDMI cable no audio
Notes: Please supply any additional information that may be of use
Regards
Jordan Baker
Technical Support
Thank you for your patience.
Our software team has reviewed your case and confirmed the situation. This issue is a limitation of the internet radio service on older-generation products. It’s likely caused by using HD streams with the alarm clock feature, which the Mu-so 1 isn’t able to fully support due to the timeshift data included in these streams.
To address this, we’ve added legacy standard-resolution streams (similar to the old vTuner service), which should allow the station to play correctly.
Please try using the non-HD version of the station you’re listening to or have set for your alarm.
Kind regards,
Jordan Baker
Technical Support
I have already tried non-HD stations, but to no avail. See your email of the 9th of April and my response of the 10th of April, both below.
Any other thoughts what the issue may be.
Thank you.
Kind Regards.
Unfortunately, this is the only information they have in this case, and it’s due to hardware limitations on older generations. They haven’t received widespread reports of this issue, so it seems to be on a per-unit basis.
If the issue remains after a hard reset, they recommend having it tested at your local Naim retailer. They can check it on their network and compare it with their units. If the problem persists, there may be a fault with the unit, in which case it might need to be returned to assess whether any parts require repair, and if those parts are repairable.
Regards,
Jordan Baker
Technical Support
How do I do a hard reset?
Somebody else is experiencing the same issue on the Naim forum.
There have probably not been many reports because not many use the alarm clock function.
The unit was fine and the alarm clock function worked before the new upgrade to the firmware. I would conjecture that I have got more chance of winning the lottery then the unit suddenly developing a fault the day the firmware is upgraded.
Thank you.
Kind Regards.
Thanks for the update and feedback. I’ll pass this along to the software team for further review.
Here are the steps for performing a hard reset on this unit:
Before proceeding, uninstall the Naim app. Once the steps are completed, reinstall the app to set up the device as new:
- Disconnect any connected cables and the power cable, and keep the device powered off for 10-15 minutes.
- Power the device back on using the power cable.
- Using the Mu-so pin-hole tool, press and hold the pin-hole button for six seconds to reset Mu-so defaults.
- The touch screen rotary dial outer ring and light bar will illuminate and pulse indicating the reset is in progress.
- Leave for another 5-10 minute’s to reset
Regards
Jordan Baker
Technical Support
The hard reset has not cured the issue.
Kind regards.
Thanks for the update and your feedback. I’ve passed this along to the software team for further review and testing. They have now confirmed the issue and logged it as a potential software bug. It has been added to their list of items to be addressed in upcoming update in the future.
Thank you for your patience and for bringing this issue to our attention.
Best regards,
Technical Support