You may have read many complains about the CD drawer jam on top of the fact that people don’t use much CD player now a day. I had the same issue about a month ago. I asked my dealer and was told that the unit should be sent to an authorized dealer for repair. Before sending my unit to a local Naim dealer, I did several tests. It seemed the CD drawer didn’t have enough force to push the CD door that has a strong spring. When I pried the door open and hit stop, the drawer came out smoothly. My conclusion was that the mechanical parts were working fine. It contradicts with many Naim dealers’ claim that the entire CD mechanical unit must be replaced and that would cost $800-$1000 plus two-way shipping. I sent an email to the Naim technical department and asked how to open the unit cover and was replied that I would have to unscrew the four feet of the unit. I follow the instruction, but the cover wouldn’t come out.
I have been a cassette tape lover and own three Nakamichi cassette tape players: Dragon, CR4A and CR3A. Occasionally, one of the players needed service, and I always brought it to a local vintage electronic repair shop. I emailed the technician and asked if he wanted to take a look on my Unitilite. He told me that he should be able to fix it. So I dropped it off and got his call just after 24 hours that the unit has been fixed. Oh, my lord! When I went to the shop to pick it up, he explained to me that he had to remove the four screws next to the four feet, not the feet as instructed by the Naim technical support. On top of that, there was a secret hook that was covered by a tiny rubber button in the front center of the bottom of the unit. Most importantly, he had found the cause of the issue: the CD drawer control belt has worn out. All he has to do was to replace the belt, and the unit now is working like new.
When I got home and test the unit, I happened to discover that with the drawer opens, we can use a tweezers to replace the belt in 10 seconds without opening the cover! I can’t believe that Naim conceals the instruction to open the cover and even intentionally instructed me the incorrect way to open it. I also can’t believe that replacing a 50-cent belt in 10 seconds could cost the Unitilite owner almost $1000! After all, Naim Unitilite is a great unit that has very clean sound from many sources. If you see a Unitlite on sale for about $1200 - $1500, it’s a steal.