Evening everybody. I have gone back over the topics and did not see this one.
I have a Muso 1st Gen & QB 1st gen. Both of these are now dropping the connection on a very regular basis. It is getting to the point where I am going to throw both out the window…
Both speakers are fully up to date. My wifi is 1gb fibre with Hyperoptic. Nothing else drops out like these do. My download speed is 155 & upload speed is 230. I am getting to the point where I want to use my little Bose speaker as it is reliable. Any advise will be greatly received. TIA…
Are they connected with Ethernet cables? If not, try it, as it’s very likely to solve the problem.
No, they are not. I can connect the Muso but the QB is located in a difficult location. Will give the Muso a try though. Thank you!
The WiFi capabilities on the original muso and Qb is pretty weedy. For the Qb you may need to improve the wifi with an extender or something. I have two original Qbs, both wired, and they are rock solid.
Have you tried a factory reset?
Seems low for a 1 Gbps circuit, how are you measuring this? If you’re experiencing spotty or intermittent wifi in a particular area a mesh node will help.
Try turning off the 5ghz channel on your router.
That won’t help because the gen 1 muso and Qb are only 2.4 GHz anyway, so will ignore the 5 GHz channels.
Download speed is irrelevant. The Ethernet in a 1st gen Muso, like all Naim streamers, is 100MB, which is more than enough for any digital audio stream.
I’ve discussed this subject with you in the past.
From personal experience I know that it can solve problems, though not with Naim.
I’ve suggested turning off 5ghz to other forum members who have had problems with WiFi, and they reported it did solve the problem.
That’s not to say it will in this case.
Are the Muso’s disconnecting or are they disappearing from the app?
Try it with the Muso and see if it makes an improvement.
If it does, consider it for the QB. Ethernet cable is fairly cheap and you can have some long runs. Look at going under carpets, through walls, round wall clipped to skirting boards. Run along ceiling / wall lines. There are many ways to run / route Ethernet cable.
I had a QB for a while. Had the same problems as you describe and sold it on. Wasn’t on this Forum, so didn’t even think to hardwire it because of the difficulties.
Now with my Linn DSM, I’ve done the above.
DG…
Let us know how you get on.
It’s advertised/sold as a wireless speaker.
If you bought a £30 wireless speaker from Amazon and it didn’t work very well, you’d say Oh well, it only cost £30. But the QB cost £500, manufactured by a reputable hifi manufacturer.
Nobody bought a QB thinking they were going to have to run ethernet cable around the house, clipping it to skirting boards. They expected to be able to move it to any location in the home and it work perfectly.
Anyway, mine is connected to my computer for streaming qobuz. Best PC speakers I’ve ever heard.
Agreed, but as others have advised, tbe first generation were not that good Wi-Fi wise.
Looking at options to make it work for the OP, rather than having to scrap it and lose money.
Glad that it’s working for you in the way you have set it up.
DG…
Understood, but OP is subscribed to and paying for 1 gig service, I wouldn’t be happy with my download speeds at 15% of that. With the proliferation of consumer mesh nodes and ability to deploy them cheaply and easily now using a 6 Ghz backhaul you should definitely maximize the speed that you’re paying for, IMO.
I remember but that was a different problem, which was the possibility of the phone/tablet being on 5GHz and the streamer on 2.4 GHz, the point being that some poorly-designed routers didn’t operate the two WiFi networks as part of the one network. I said that wasn’t actually a problem these days, but you and one or two others disagreed.
But this problem is different. It’s low and unreliable throughput on 2.4 GHz. Turning off 5 GHz in the router can’t possibly have any effect on 2.4 GHz throughput speed on a Naim gen 1 muso or Qb streamer because they don’t use 5GHz WiFi at all. So turning off 5 GHz WiFi at the router will potentially mean more non-Naim devices will have to share 2.4 GHz WiFi and the throughput to the Naim streamers would reduce, not increase. That’s what I am saying.
(edited to correct my misunderstanding about 5GHz WiFi on more modern Naim streamers).
While others have already commented that first gen wifi on these units wasn’t optimal, there are a couple of options to explore before binning the units.
First, as has been commented, hard wire each unit to the router - temporarily perhaps. But if there are no drop outs, then your own wifi is part of the issue. Unless you are comparing other streaming products, what other items connected do, is not a reliable neasure. The fact that your wifi speeds are low, may suggest any of your Hyperoptic wifi units are not optimally placed.
Second, install a WAP, Ubiquiti units have a good reputation, back hauled to the router. It doesn’t have to be installed totally adjacent to one of the streamers, but close by would be an advantage. There are very few properties where a cable run or two can’t be easily installed. Experiment first with a long patch cable, to ascertain agreeable location.
Finally if your Hyperoptic wifi has repeaters / extenders mentioned on their website, these may result in a lower signal across each hop. Hard wired WAP will avoid this and likely be more reliable than mesh.
My NDX2 uses 5GHz as does, I believe, the Nova (but mine is hard wired into a mesh disc so I can’t check).
5GHz was introduced in 1999, the latest WiFi standard supporting only 2.4 in 2003. Turning off 5GHz doesn’t solve any problem, at best it masks one.
Like with IPv6, disabling it is not something that should be suggested in 2024 IMO.
I have a 1st gen Qb and it doesn’t work very well with Airplay 2. I stream using Roon and am not sure where the problem is, but it’s virtually unusable (over WiFi or hard wired).
Seems to work fine streaming Internet radio over the Naim app though.