MUSO 2 Firmware 4.4.0 Update Problem

[Chook]

Not sure if coincidence but experiencing issues with my MUSO 2 since doing this firmware update 4.4.0 last month wondered if others are having issues or just me ???

[HungryHalibut]

You’ll need to specify exactly what those ‘issues’ are….

[MacMarty89]

No issues here.

[Chook]

Understand but being new to the forum didn’t want to be “That Guy” I searched the forums first didn’t see anything so just thought I would ask the question if others had issues or just me. Reading some of the posts of issues others had with updates I’m thinking my update is corrupt as I did it via mesh wifi. Currently resetting every day on wired network to see if I can get mine to start working again (setup seems to work ok but no streaming music is heard but app says its connected and playing) Will keep trying on wired network seems to be the general consensus. Would love to know if there is a manual (USB forced update or rollback) procedure or a full factory reset other than the pin in the side I have been using

[jegreenwood]

This from a post earlier today. Maybe it will help.

@Charlotte

Thank you for all of your ideas. I also reached out to Naim support. They gave me the following instructions - which I followed - and it worked!

We recommend checking the following smartphone settings to ensure they are correct. Once done, reboot the router, phone, and unit for a few minutes. Then, attempt to re-add the unit to the app. Please let us know if it is still failing to add as a new device after these steps.

On your Phone or Tablet, please go to:

1. Settings > Privacy > Location Services

• Ensure that Location Services are enabled. This setting is needed for your network to find devices.
  2.(For Android devices, this may be found under individual app settings for the Focal Naim app or in a separate network tab within your phone’s settings, depending on the make and model.)*

3. Settings > Privacy > Local Network

• Make sure the Naim App is enabled (green). If it’s already green, toggle it off (grey) and then back on. This refreshes the network command.
  4.(For Android, look under individual app settings or network settings for the Focal Naim app, based on your phone’s layout.)*

5. Settings > Wi-Fi > Select Your Network

• In your Wi-Fi settings, tap the network you’re connected to (with a checkmark beside it). Find the “Private Wi-Fi Address” toggle and turn it off.
  6.(On Android, this may be called “Private MAC Address” or “Randomized MAC Address” and is typically located under Advanced Wi-Fi settings for the saved network.)*

After adjusting these settings, please restart the Naim App, your unit, and your router.