My Mu-So 2 stopped working after about 6 months. I’ve tried wifi, bluetooth, usb, lan. At most I get 1 second of sound, and then the dial ring lights up permanently, the orange LED flashes, and its unresponsive.
I’ve tried contact support a few time via email - but all I get is an automated acknowledgement (poor show). So I thought I’d try here if.
Also I’m not sure whether “mu-sosupport@naimaudio.com” is still valid; best use simply “support@“. Every new email makes a ticket in freshdesk so can easily be tracked with admin access. Mu-so support is 100% in-house so you should get a response from Duncan etc.
Hi - yes I’ve email them (support@naimaudio.com) a few times over last 2 weeks. I’ve gotten two automated ticket numbers from them 82120 and 82940. I’ve not tried calling yet just as I’m on the other side of the planet.
Yes I’ve tried a couple of hard resets using the pin hole on the side. Unfortunately same symptoms.
I’ve reached out to local reseller also to see if they can support.