I have been searching for a forum such as this to express my views on the Mu-so Qb 2nd Gen. Glad to have found it at last.
Almost everything I have seen on this thread echos my own experiences. I managed to pick mine up (Maidenhead, UK) very soon after they were launched. I have to say the aggravation I have had has driven me mad.
Everyone here is being very polite and patient, a good thing , but there comes a point when the manufacturer must kick in and recognise he has a problem and then solve it. I would never recommend this device to anyone else based on my experiences so far.
Brief summary. The wireless router is approx. 2m directly above the Mu so Qb 2nd gen with a timber floor in between. All android and Apple phones work perfectly in this position, as do our laptops, for streaming anything on line. No problems. The wi-fi signal strength is rated at 90% to 100% in this position.
Some mornings I come down and start my phone app, and the Qb shows up immediately, on the phone app, and then starts up. This might happen for 2/3 days on the trot and then the next day - nothing. Completely random. And so it goes on for several days more. I have kept detailed records of what I have done and when and it beggars belief how unreliable it is. Some days I switch it on and off numerous times, and then re-set it, and nothing. Then suddenly 4 hours later it has decided to connect to the wi-fi and starts up!
Of course the phone app cannot find the Qb if the Qb is not connected to the wi-fi, so we cannot even listen to the USB files plugged in the back until the damn thing has decided it wants to connect to the wi-fi network.
I am truly not interested in discussing 2.4GHz or 5GHz issues - as owners this should not be our problem. Clearly the Qb 2nd gen (and it would seem the Mu-so) have an inbuilt problem, otherwise we would not be spending time on this forum. Our router works fine streaming data for TV shows, and all internet related stuff on the wi-fi network. So I don’t accept that the Router might be ‘old’ or out of date. I am not going to take a chance and spend money on a new one that might not solve the problem.
I also have read Naim advice regarding wi-fi extenders. Again what house does not have extenders in use? The Naim product should be capable of connecting regardless of this. The design should be able to work around this situation.
Given how much kit is now capable of being upgraded using firmware, why can Naim not do this to solve these issues?
I challenge anyone at Naim to actually solve my problem! 'When ’ it’s playing music it sounds great, but the frustration of coming down first thing in the morning to complete silence when all I want to do is listen to the news is driving me mad.
I would never buy another Naim product unless they show willing , step up, and solve all the issues listed here.
If ‘Steve’ or anyone else there would like to assist I would be very grateful.