My mum has a Muso 2nd Gen, and loves it. However, she is getting intermittent disconnections, which she currently resolves by powering off the Muso, waiting maybe 10 mins or so, then powering back up.
She had the same issues with her previous BT router, which I believe was a Home Hub (?? from memory). I recommended she upgrade her service as she would get a more up to date router, but it is disappointing to see the issue persists.
What happens is the following:
She would be listening to Internet radio and it would cut out. This tends to happen roughly once a week.
What is odd, is that when this happens, she tries to switch inputs to listen to her CDs, which I have burned onto a USB thumb stick for her, but she claims that she cannot get these to play, until she has re-started the Muso.
Now, it should be said that my Mum is not even slightly technical, but from her description of the issue, it seems a genuine one. She is on version 5.23.2 of the Naim app and is on version 220.127.116.1108 firmware for the Muso. The Smart Hub was only installed about 3 weeks ago by a BT engineer, so the firmware must be pretty up to date, (I couldn’t find the version in the router settings screen, where do I find this info)?
The router is in the same room as the Muso, and she only has a small number of WiFi devices. She is not in a densely populated area, and the BT router is set to auto-choose the best channel to avoid interference (I forced a rescan when I was there and it selected the same channels that it had before the scan).
The difficulty is that I am not there to witness the disconnection, and I am not sure she would be comfortable taking logs from the Muso in the event of the next disconnection.
I tried the Naim Nework checker functionality (in the Naim app) and it said the connection to the Muso was “Great” (for what it’s worth)!
I had a bit of a poke around inside the router settings, and most settings seem to be as I would expect, but there were a couple of settings which I thought may be related to the issue, (or at least seemed odd to me).
One was “Authoritative DHCP” which was set to ON.
The other was a lease time of 1 day, is this normal?
Some screen grabs, just in case it helps.
Are there any other settings I should check (next time I see her)?
Thanks in advance for any feedback…