# Naim App / Tidal problems **URL:** \ **Category:** Streaming Audio\ **Created:** [December 10, 2021, 10:31pm UTC](https://community.naimaudio.com/t/naim-app-tidal-problems/20456 "2021-12-10T22:31:22Z")\ **Posts on this page:** 1\ **Showing post:** 8
**Author:** ![dannyf355](https://community.naimaudio.com/letter_avatar_proxy/v4/letter/d/3da27b/32.png) [@dannyf355](https://community.naimaudio.com/u/dannyf355)\ **Post date:** [December 29, 2021, 4:25pm UTC](https://community.naimaudio.com/t/naim-app-tidal-problems/20456/8 "2021-12-29T16:25:17Z")
Hi I received the following from Duncan at Naim. I’m three albums in and it seems or be behaving itself, If so, then it could be the app permissions, and/or the iOS version. We have had a few examples of problems with the Naim app and connectivity. A lot of these can be attributed to the ‘new’ features added by Apple to their iOS firmware. On your iPhone/iPad, please go to… **Settings \> Privacy \> Local Network** Check that the Naim App is selected (Green). If the App is already green, please tap to turn off (grey), and then re-tap to turn back on. A new command needs to be sent to the network, and restarting the setting will do this. **Settings \> Wi-Fi \> Networks** Head to your available Networks and tap on the network you are using, then look for the “Private Address” setting and disable it. Re-join the network when it asks. After changing these settings, please restart the Naim App, your unit, and your router. Tidal instructions… **Tidal - Creating a fresh connection to the Tidal Servers.** If you’re having trouble getting Tidal to work properly, please try refreshing the connection to the Tidal servers by following these steps. We have had a few reports of updated security protocols, blocking the connections to Tidal servers. To check this, go into your main router settings, and ensure that Tidal has the correct permissions to communicate through the built-in firewall. If you also have antivirus/firewalls on your home network, most likely via a PC/laptop, you may also wish to check that Tidal isn’t blocked there. **You can refresh the connection to the servers by following these steps…** 1. Go to Tidal’s own app, log in, and change your password. Make sure you only use capital letters, lowercase letters and numbers, **do not** use any special characters (\*#@£&%). 2. Open the Naim app and go to Settings (cog) \> Input Settings \> Tidal, and then log out of Tidal. 3. Close the Naim app down, do not just minimise, and then start the Naim app up again. 4. Navigate back to the Tidal login area - Settings \> Input Settings \> Tidal, and log in with the updated password. **Try Tidal** If you’re still having issues, it could be because of stored data being corrupted. To clear old data from the **Android** version of the Naim app, please go to your phone/tablet settings, and then Apps \> Naim App \> Storage - And clear the **Cache Folder**. To clear old data from an **iOS** (iPhone/iPad) device, you’ll need to uninstall the app altogether, and then reinstall it. _ **Doing this will remove stored radio presets and playlists created in the Naim app** _. Open the Naim app - Go to Settings \> Input Settings \> Tidal and log in with new password. --- _[View the full topic](https://community.naimaudio.com/t/naim-app-tidal-problems/20456)._