My experience has been mixed. I needed a lot of support over my Muso and it was very patchy and generally poor. My dealer was not splendid either - I had two of three issues but the main pone was the inability of the Muso to maintain any sort of wireless connection. I returned with the Muso to the dealer at his request and of course it connected fine when in the showroom - he then offered to come out to survey and resolve my network issues at a rate of £35 for each half hour. I declined.
To balance this the support on purchasing a Nova has been really good timely and really useful.
I have not sought any support over the COVID period.
That first Muso was very negative experience - really nice player but expensive relative to others and the network card in it was complete pants. Luckily for myself and Naim I gave them a second chance. I now have an Atom as well and am growing to like the app!
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