I follow on a regular basis the Canuck Audio Mart website here in Canada. One of my friends recently bought a mint NDX2 for about 40% of its retail price.
It’s a good market for buyers, not so much for sellers.
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Probably deleted with the old website…
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Bump. Not meaning to be pushy, but it is a very relevant question with as far as I have seen no answer. If not, when considered with my first post in this thread, is there not just a possibility that Naim are not in the wrong?
@ChrisBell , this message isn’t directed your way as I understand your unit in question is covered under warranty and hence should have gone to Focal Naim NA.
However, and in general, based on the subpar dealer support for Naim in the US, numerous reported issues with Focal Naim NA, and my own direct experiences with using Focal Naim NA, if it wasn’t for AVO, and very specifically Mr. Chris West, the tea leaves clearly indicate it’s time to sell off my Naim and pursue another brand.
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Hi Chris, I don’t have any contact info for him but have emailed somebody at Naim to ask the best way for you to contact him. I’ll let you know when I hear back.
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Bummer for you Chris. I hope you get it sorted out soon. My most recent interaction with Naim Focal NA repair of a broken HiLine, which they did free of charge, even though it’s out of warranty and I’m not even the original owner.
The Superline I bought new has been fine but now I’ve replaced it. I just secured the transport screws as I prepare to list it. Do they really need to be taped over?
JDP, it’s a good idea to tape over the screw heads in a cross configuration using electrical tape or similar. The boxes and kit inside can be subjected to lots of vibrations when shipped and back in my day it was found with the mass of the brass weighted suspended boards the transit screws had been known to sometimes work themselves loose. Since then Naim started taping the screw heads to prevent this from happening.
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Thanks for the explanation. I will tape them as you describe.
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What’s really been discouraging is being without my Superline going on 2 months. (I know, 1st world problem).
NVC-TT does a decent job, but the magic happens with the SL/SC combo. Difficult to put into words how delicate, detailed and dynamic the sound it produces. It’s like a drug I’ve been without and I crave the high again. Maybe that’s why I’m so mad.
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Maybe……but you have been let down, as so many outside the U.K😥
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Sad to hear that the service from Naim distributor in NA is so poor. In Sweden it is the exact opposite, what they don’t need to send on to the UK they fix directly.
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I think it’s incredibly difficult to exercise control over a distributor sadly. And with the possibility of tariffs being added to US imports, distributors may be even less willing to spend on providing service for a product they a struggling to keep withing an actual buyable price range.
You really need a good reason to not buy domestic if you live on a country that has a few decend hifi manufacturers.
It will be interesting to see how this pans out. If they are subject to tariffs, the only path to keeping the NA market viable might be a satellite assembly location in the US. Even if it’s two Naim employees working in a converted house. I’ve long wondered about the economics of such things in other markets too. Like Australia or east Asia. If the market isn’t big enough to justify a couple full time employees in region, it’s probably not big enough to bother with at all. Take the distributor out of the picture. Sell at prices more comparable to domestically produced kit.
I’d give up my day job and work for Naim in Japan in a heartbeat.
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I am still assuming that what has happened to service and sales in Asia, Australia and perhaps USA is a temporary error, not a policy decision.
Hopefully the next announcement will be “Sorry for any hiccups” rather than “S*d off! We don’t care about you and we don’t want your money ever again!”
Otoh, in Japan and elsewhere, they would surely be better off giving the franchise to someone who appreciates the kit rather than a firm that really doesn’t.
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Why would the tester take the product apart if there was no fault found?
Well they did have a decent distributor till 2008 in Japan. And there is unlikely to be a return from what I understand. Focal had to forge a new relationship and do an official tie up with Luxman to stay in the market and have done very well. Many dealers have their Focal Powered By Luxman corner.
There was damage done on market exit and how I understand it, the Naim coffin for Japan has been nailed shut and cremated.
There are opportunities. I am positive. But whether those opportunities fit with business objectives is another matter. It’s usually too simplistic to say, “there is an opportunity here so we’ll take it.” Easier for small privately owned companies led by one person. Harder with a business roadmap and a board to answer to.
I firmly believe in the whole a door closes a window opens thing. But you have to be willing and open to climb in.
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If it they set it up and tried it out and found no apparent fault then likely no need, however, according to Chris, in this case they may well have not even done that as the transit bolts were still in place, and you really don’t want to have a Superline like that when you run it. Having received the Superline back and tested it himself and found the fault still present would, I guess, only reinforce the Op’s suspicion that it had not been properly tested.
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Non removal and replacement based on masking tape still being in place, though conceivably could have been lifted then reapplied after replacing transit bolts after testing, after that is easy to do with masking tape. Whilst ChrisBell has confirmed fault was not due to the source, indicating that he has been using through NVC-TT, he hasn’t said whether he has tried the Superline since receiving back to confirm the fault is still their, not corrected itself in transit to the distributor.
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IB, in the opening post Chris says it’s still broken, so that would seem to indicate he has tried it since its return.
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Though he didn’t respond to my early query, re-reading the original I agree it does suggest that, so apologies @ChrisBell for querying.
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If I were you I would ask still more, like „ have you switched on the Supercap? „, „ have you selected phono in the 552 pre?”, „ have you inserted the power cord into the power block? „….
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