Hi… my Naim Muso 2 has stopped working, it turns on perfectly, but the purple light stays on and I can’t continue… it also doesn’t work with an ethernet cable. What could be happening?
I’ve already tried that and nothing. Is it possible that there is a hardware failure? Before sending it to the technical service, I would like to know if something could be done.
occasionally i found that trying again next day inexplicably fixed the problem on my muso2. i would turn off and unplug every thing for at least 5 mins then restart router make sure it is ready then restart muso2 if that is ok restart phone/tablet or maybe muso2 after phone - sorry i can’t remember - my nc kit has behaved better.
I’ve tried 1000 things, I’ve even gone to another house and the same thing keeps happening, the purple light stays on… I don’t think it’s anything to do with the router. It doesn’t seem like a very common problem… the truth is that I’ve tried restarting many times and nothing.
If it is new, return it. My MuSo 2, the fancy wood one, has always been unreliable when connecting to the internet. Mine is hardwired via an RJ45. My personal view is that these do not deserve the Naim badge. Ropey connection to the home network/internet and a muddy sound.
I reckon I have to turn mine off/on about once a week for the app to see it. My Wi-Fi connected NDX2 is solid. Same network, app, etc.
Within the first year, mine had to go to Salisbury as the Wi-Fi card had failed—their words.
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It’s a common problem for me! I’ve had two muso 2 speakers. The first one developed the purple light issue after a few weeks and got progressively worse. Initially it would work after a power cycle, then it required a wired connection and eventually it was random whether it connected or not. I spoke to tec support who eventually advised me to return it to the shop and get exchange for a new unit, which I did. Which is the one I now have. It started the same network connection error after about a month. Currently, the quickest way I find to get it working again is to connect via Bluetooth from my phone. Once it’s connected, I can switch to internet radio and for whatever reason, it starts working.
I’ve been told they don’t do repairs, only warranty replacement unit.
I think it may be more common than we know!
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Well, what a bummer… it’s no longer under warranty. So I was thinking of sending it to the technical service, but, if what you say is true and they are not going to repair it, I’ll save the money. I can’t connect via Bluetooth either.
Worth speaking to tec support. They were very helpful. Not sure if the “no repair” statement was because I was under warranty or something to do with some agreement with John Lewis (where I bought it) I’m debating whether to return this unit as it has started the same issue and I am still under warranty. But I think if I take it back again I may just exchange it for another type as I don’t want to go through this a 3rd time!
Have you tried leaving the power off for a couple of minutes then pressing and holding the reset button (right side) while powering up. Hold it until the lights all come on the dial, and it should do a hard reset of the whole system (not just network) the lights count down like a firmware update until it’s reset. Fingers crossed it may work?
Good luck!
I don’t think I’ve tried this last one yet. I’ll try it on Monday. That is, from the moment I press the “ON” button, I have to keep the side button pressed?
To be clear: power off at socket for a couple of minutes. Press and hold the reset button (in the little hole on the right side) then power on at the socket while holding the reset button. Keep holding the reset button until you see the volume lights on the dial all light up. Release the button, then wait as each light goes out one by one, until the reset has completed. The dial will go back to normal and it should be working normally. I find network radio best to go for first to establish the connection (although, it may make no difference if it’s working)
I hope it works for you 
It hasn’t worked. The purple light remains on 
blimey… I was thinking of getting one of these… not sure now
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Take it to someone else’s house or your place of work, to rule out any oddities with your home network.
Already done
Martin
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