Hi All
My ND5XS works Ok via WIFI but once I connect it Wired the Naim/Focus App does not see it.
Can anyone help me fix this as I think I can improve the sound quality and reliability via a wired connection.
I have tried setting up as a new device but cannot find the IP address to try to set up this way so am stuck. Can anyone suggest a work around ?
Really appreciate any help with this issue.
Thanks in advance.
Ed
I take it you’ve hard power cycled the device after inserting cable.
The IP address assigned to a green screen device can be found via remote
Setup/factory settings/system status … scroll down to IP address.
If you’re wired into an ISP router that should show as Gtwy (Gateway).
How is your network configured? Is it just an ISP router that also provides Wi-Fi or is it more complex?
Just an ISP router that then connects to Google Nest Mesh
It maybe the Google Mesh thats causing the problem ?
Make sure you disable dhcp on the google mesh system. DHCP should be active on the router only.
If your network is functioning properly you shouldn’t need to configure anything - your streamer should automatically appear in the Naim app.
When making any changes you should restart the router afterwards.
If the streamer has a wired connection to your router and your phone is connected to WiFi via a Nest device, there’s a high chance that this is going to be the cause of the problem. Is the DHCP server on the router disabled? As far as I’m aware Google do not permit you to disable DHCP on their devices, and you don’t want it running on more than one device as that is likely to cause connectivity problems like this.
Thank you all.
I will look to see if I can disable DHCP on the Virgin Router then, fingers crossed, that will solve the issue.
When we had a Nest mesh setup, we had our Virgin hub in modem mode, thereby avoiding conflicts. That said, we’ve tried three mesh setups and every one had problems with Naim streamers vanishing for no reason, sometimes for days! Eventually we ditched the mesh and bought a really powerful Netgear Nighthawk router, which covers the whole house, and we haven’t had a recurrence of the issue. Whether it’s practical depends on how big one’s house is of course.
And what it’s made of………..
ATB, J
Hello again
I have put my Virgin Hub into Bridge mode and the ND5XS is connected via ethernet to it.
But still the Naim/ Focal App does not see the ND5XS.
I have applied the suggestions in this thread ( thanks everyone) and looked through the other threads on this same issue here in the forum but still cannot get this to work.
If anyone has managed to resolve this issue please do post what worked here.
Thanks again for your help with this.
Are you saying that you’ve an Ethernet cable running direct from the Virgin router in modem mode to the streamer? If so, the streamer won’t be getting a network address. You need to plug the streamer into one of your Google Nest devices instead. Apologies that I’m not familiar with Google Nest so don’t know where an Ethernet port is to be found on them.
Why have you done that and what is it bridging to? If you have another WiFi device/hub to which the Naim App is connecting, perhaps you want to extend that device’s WiFi with the Virgin Media device if it will permit/is capable of doing so.
ATB, J
Thank you very much Jonathan your suggestion Works !
The ND5SX connected by Ethernet cable to the Google Nest device has fixed the problem.
I had overlooked the fact that the Nest devices have ethernet connections since its been awhile since I set them up.
All seems to be working now, fingers crossed will stay that way.
Cheers
Brilliant, I’m glad you have it working. Enjoy listening!
So it would seem that you did indeed have two DHCP servers running. One on the Google Nest and one on the Virgin Router. Switching the router into modem mode effectively stopped it running DHCP. However, I suspect the router has a much better security firewall than the nest.
Ah … you raise an important point. I had not considered the firewall security so keen was I to get the streamer back on stream.
I had not tried a wired connection between the ND5XS and Google mesh device. Perhaps this may work with the DCHP turned back on on the Virgin hub ?
Theres no way to turn off the DCHP on the Google mesh. The Google mesh does offer some firewall security but I’m not sure how it compares to Virgin. The problems arise for me only in trying to get the Naim/Focal app to work when the ND5XS is hard wired, which I would like to do for both sound quality and reliability.
Just How important are the firewall settings within my Virgin hub to the overall security of my home internet ? Would the google mesh be enough ?
Trouble is as a tech luddite when I mess around with this stuff I don’t know what I’m doing or what the effects may be.
Just happy to have my music streaming again 
I don’t know how much security is provided by Google nest but I wouldn’t rely on it. The Virgin router ought to be better.
I believe you can set the Google nest into bridge mode, but this disables the mesh capability. So that’s not helpful.
A better option is to configure both the Google nest and the Virgin router (not in bridge mode) as DHCP servers ensuring they operate on the same network segment but with non-overlapping IP ranges.
Foe example, if you set the network segment to be 192.168.100.x, make sure that the range for each DHCP service is something like 192.168.100.1 to 192.158.100.50 and the other 192.168.100.60 to 192.168.100.100. Hopefully something like that can be configured on your nest and Virgin router.
Thanks again for your help with this.
I will see what I can do with what you suggest.
How many wired connections do you need? You could set these as reserved IPs on the same network segment (subnet) as the Google Nest when plugged into the Virgin router.
I only need 2 wired connections but tbh having looked into the settings and being tech ignorant am
apprehsnsive to make any changes in case I mess up the routers workings.
Google say that there security has “built-in security features like a stateful firewall, WPA2/WPA3 encryption, and automatic security updates to protect against threats”