I guess I fell victim Naim’s product design accepting to break quickly or become obsolete in the short to mid-term to encourage sales of new products.
It happened so with my MuSo. The internet radio is no longer working and a post on this forum indicates that this is known to the company and only fixed for newer products. Basically, I guess they did a software update or a new contract with a new service provider, not caring for the older products they have.
Did this ever happen to my KEF speakers I have for maybe 30 years? No. They are still running fine. Well they can’t stream, true. But Naim can’t create stickiness, if they build products that condemn their hopefully valued customers to silence at a whim of the company.
It’s not “at the whim of the company” though is it. It’s been clearly laid out what the issues are and there are plenty of other companies having to find ways to navigate their way through equally sticky waters.
Pity you don’t read the forum before you sound off !!!
vTuner, the 3rd party service provider has withdrawn its service to Naim and all other brands
Naim have been developing an inhouse service thats already in place for the latest products and new firmware will be released for 1st Gen (green screen) products on 14-Feb
Doesn’t happen with anything other than products with software, so your speakers aren’t a valid comparison. More relevant for comparison would be other brands of streamers / products incorporating internet radio. In my view the front end part of hifi products needing to link to the internet to function and thus needing frequent update to keep up with provider and online technical changes would be better separated from other parts, latter applying to DAC as well as amp and speakers. The moment you have a all-in-one you are doomed to obsolescence sooner or later on anything relying on the internet, though problems should generally be fixable for a reasonable time - I’d be upset if less than 10 years. Otherwise I’d expect 10 years’ life for mechanical things like CD drives, and 30-40 years or more on electronics and speakers.
Naim’s product design has been consistent for long life usage, for example the DIN sockets for analog source signals is still accepting modern sources.
For my 1982, (43yr old) 32.5/Hicap/250 I’ve recently added 21st century streaming products of an ND5xs2/nDAC/PS555DR and Core.
So I feel Naim has been consistent with longevity of it’s designs for long term customer benefit.
Flyingcarpet, I’m guessing that you missed the thread at the top of the Streaming Audio Room.
This explains all; this is certainly not intentional by Naim, it’s something outside of Naim’s direct control, but the good news is that they have been developing the ability for older Naim streaming equipment such as your 1st Gen Mu-So to use their new in-house Internet Radio Service, which should be ready by 14th February. There are some suggestions of how to get iRadio to your Mu-So until then;
A lot has happened with streaming and software updates and all included since 2009 when Naim entered that market. There’s no issue with the Naim products launched now is it?
Hopefully, you get a sense of the complexities involved in modern products. This complexity applies across many product sectors. However, until very recently, loudspeakers (in general) were not so impacted.
Nevertheless, when, as I am also a customer owing a Mk1 Muso Qb, it is intensely frustrating - so I feel your pain. This morning, for example, I was hoping to have Radio 3 playing and of course as you and many, many others know, it (the service delivery of internet radio via certain legacy products) does not function.
I may post more on this general topic in the future… there others on this forum who I suspect are highly qualified engineers. As I am also new here, I will leave it up to others to step in.
But, please feel free to vent your frustrations at me in reply if that helps, as I understand what disappointment feels like when expectations are not met.
Important to remember that whilst most have internet access the ability to search is not a thing. Overwhelmingly people do not search forums before posting. Unfortunate but true.
It is reading threads like this that make me even more determined not to get involved with streaming; I’ll stick with physical formats and equipment that does not rely on software, thanks.
