Hi people,
I’ve had a ND5xs2 for a couple of years now, from new.
I was using good WiFi for streaming and it was perfect for the first 18 months or so, but over the last 3 months or so it started cutting out after a couple of hours use, coming back in for 20 seconds, out for a minute, back, out. You get the picture; bit like a poor phone signal but with long gaps of no reception.
My WiFi is good, as every other device in the house was not interrupted. I then spent time, effort and money hardwiring direct to router (my hifi is in a lower level of the house).
Worked well for 4 hours then developed the same symptoms of cutting out etc etc.
Has anyone else experienced this?
Naim customer service suggest they have a firmware update soon but I just want to know if this is unique to me.
Cheers for any input guys.
have you tried a full factory reset?
I’m having the same issue with my 1st gen QB.
I’ve updated firmware for the new radio service and all was well until a few days ago. Radio 4 standard, not HD is now dropping out after about an hour.
It happened again just now, the app doesn’t respond to stop stream (to try reconnect) and the top is just pulsing.
A power cycle of the QB brings it to life again.
I thought this was fixed? It’s been every day for the last 3 days.
It’s not Wi-Fi, I have a very strong mesh system and I’m on the internet now, watching BBC news and typing this next to the QB.
Wishing you get a resolution to this, but our Muso2 in Germany and ND5XS2 in uk both over Wi-Fi are working seamlessly and reliably, the app can be flakey as usual. Maybe its a local issue? As usual where are you?
Martin
I’m in the UK. My internet has no issues, I have checked. Signal strength is fine where the QB is. No other devices have any Wi-Fi issues
Thanks people.
Yes, multiple resets over the last 2 months, followed all advice over and over.
Naim said that there is a firmware update which covers WiFi connections but they have not heard the same issue with wired connections. Guess I’ll have to wait for a couple of weeks til the update. They have kindly agreed to take the unit in if the update doesn’t work.
I had a similar scenario using a 4yr old Fritzbox router with many IOT devices and Netflix streaming… all was ok.
Introduced a ND5xs2 to the network (100Mbps FTTP) and immediately encountered music stuttering only, whilst Netflix still was ok.
I immediately swapped the router to my standby router “Netgear XR500 running the latest OpenWRT firmware” as a test, which immediately resolved the stuttering stream to the ND5xs2.
As a former Enterprise Network engineer, I am too familiar with outdated router firmware in domestic routers.
Well I don’t have an ND5XS2, but I do have an Atom and two QBs, one first generation, and all work fine, including Hi Res streaming to the Atom and QB2 with my even older, though regularly updated, Fritzbox router. The only thing that is a bit unreliable is 4K streaming to the tele, so I use a wire for that.
Roger
Most domestic router vendors chose a stable (old) release of OpenWRT firmware and customise it with their branding, screen colours and a fixed set of features at the final development and general availability of that model.
For a few years during product support they may patch some security flaws, but rarely update specific code components. So whilst your router firmware is perceived to be up to date (according to the vendor), it is usually as much as 4 years (or more) backlevel from the current OpenWRT available. How do I know this … ?
The only way to run (truly) up to date firmware in a domestic router is installing current OpenWRT (or one of the other sources).
Thanks for the suggestion, but I’m a great believer in the maxim “don’t disturb a working mechanism”. My FritzBox is an ISP supplied and supported router which seems to work well and I don’t intend to fiddle with it and perhaps lose support.
Roger