I’m having a network issue which has me pulling my hair out, probably not entirely or even partly Naim related.
My home network is Sky Q router in the living room connected to master socket. Long CAT5 cable runs behind walls and over ceiling to a switch in the garage beside a patch panel. Throughout the house there are data points which have a corresponding socket in the patch panel. All hard wired network devices are connected to the data points and I’ve patched the corresponding socket in the patch panel to the switch. All had been working previously.
The Naim app has been updated automatically and my iPhone and new iPad are on latest iOS. I have an old iPad which is on a previous iOS.
My laptop is connected via ethernet and internet works. I use Control4 to operate some devices which seems to work when using the Control4 handsets.
The Naim app, however, is struggling to see the Atom. It usually sees the Qute in my bedroom but often freezes when I press on the Bedroom icon. When that does work it usually cannot see my uPnP when I press Servers and when it rarely does see uPnP it cannot see my music. I wasable to update the Atom firmware using the remote control and the front panel display. I switched the Atom to wireless and the app initially saw it but could not control it and now does not even see it. I’ve tried all three iOS control devices.
Interestingly when I open the my Philips Hue app (lighting) on my iPad it cannot connect to the bridge. I’ve tried several data points including ones that work with Control4. But it does work if I plug the bridge directly into the router or the switch and don’t use a data point. And I cannot open the Control4 app on my iPad either.
I’ve tried powering down the iPad, Atom, switch and router in that order and powering them back up in the opposite order.
Probably unrelated but I struggled to remove a cable from one of the data points a few weeks ago and the plastic socket came out from the plate a little. I’ve unscrewed it and the connections appear ok (although they are very fine) and there is plently of slack in the main cable. I don’t know whether the data points are connected as a circuit or individually and whether damage to one would affect the rest.
It almost seems as if the issue is with the iOS controlling device (except why does the iPad connect to the Philips bridge when plugged directly to the switch or router?). I ran out of time to do any further diagnostics this morning.
Very grateful for any thoughts.