New firmware update

Cable dressing specialists?

G

Richard
Following the update on the same day, my Star rebooted whilst streaming Qobuz via Roon core on a Mac and Wi-fi. After powering down (but not factory reset) and unplugging for 15 minutes, all has been stable for several days.
Hope this is of use.

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Strange thing, this mornings listening has been a whole lot more enjoyable than yesterday and the days since the FW update. Even after the full reset yesterday there was no change, this morning a big change, it’s still slightly harsh though not as bad, the mids and bass are back to normal. I am at a loss as to why!!

I was the same with my NDX2 after a few days, I suspect its just me adjusting to the new presentation, it’s grown on me somewhat but it’s still a little harsh as you say and a bit too forward for my liking. I like to listen to the radio quite a bit and it hasn’t done low rez sources any favours

Not sure how it could, I don’t really use the app for playback and my machine randomly rebooted a number of times.

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Same here. ND555 certainly does not sound worse to my ears now, rather slightly better

I will try that Richard.

Thanks.

For my part everything is fine now and app seems more stable and connects faster. I note on the firmware YouTube vid the user does not choose material from the Bay City Rollers which would have been a good test…

I was listening to locally streamed music.

Any Qobuz users on here like to check something out for me?

Noticed after updating my Nova that playing a track after using the ‘Go to Album’ command results in missing album artwork?!

hi mrdan - welcome to the forum - i have just tried this on muso2 and android app and it has displayed artwork ok - after a second or so with music note symbol displayed until it comes back with artwork

Thanks for checking, haven’t seen anyone else mention it so maybe it’s just me?

Didn’t want my first post to be a complaint as I’m really loving the sound improvement but can’t get rid of this damn bug, on my third factory reset.

i guess its a problem with app rather than firmware, but the advice on firmware seems to be to log out of qobuz from within naim app, then shut down Nova and unplug. wait 10 mins then restart- also reboot tablet/phone.

good luck

Thanks, will give that a try.

I know there has to be some combination that will fix it, just have to find it!

To my ears the detail retrieval seems to be have been pushed a little too much at the expense of ease of listening. It depends of the recording and as always, some seem to sound better, some seem to ound worse than before. I am a bit sensitive to upper middle range / highs and am always looking for a detailed yet not fatiguing sound. The current update seems to be more edgy than 3.4 (which was the first one i used since my unit is pretty new)

I am currently choosing between 2 speaker sets and am listening to the KEF R3 since a few weeks (the other speaker set beeing a Harbeth C7ES-3).

The KEF R3 are already a very detailed in their presentation. I feel that the new update may have turned what i perceived as a slightly dark and relaxed speaker a bit on the harsh side.

Of course trusting your ears and your aural memory is difficult and i may be biased by the comments i have read in this forum about the new update.

So “improvement” is really subjective - and as people spend quite some time and money to optimize their system incrementaly - i think the goal of the firmware update should be to improve functionality by keeping the sound as constant as possible between updates.

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What puzzles me Richard is that support is not directly reacting on the forum to these issues. Where I am also a bit puzzled is this advise to do a factory reset. I am quite anxious to do that as I don’t know which current settings will be affected. And I also see two groups of issues and don’t know if in both cases the cure would need to be the factory reset.

  1. The one group like me have experienced issues with Qobuz being slow and not showing progress in a song and a bit after that my ND555 rebooted while playing something from my NAS. However I don’t have issues with sound quality.
  2. Another group of people seem to have issues with sound quality.

I would appreciate if Naim would provide a clear response as what to do and when they expect to have a fixed firmware available.

For the amount of money we have invested this is I think not too much to ask for.

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As mentioned in my other post it was one listening session in which first Qobuz had some issues, slow reaction and not showing progress in the song or even being unable to start a song. While I was a bit upset about this I switched back to normal playing from my NAS and somewhere in the middle of the album the device rebooted at once, without me touching anything as I was just listening to the album.

Bert, are in contact or correspondence with Naim tech support at the moment? That’s definitely the best way to proceed as it’s hard if not impossible to manage via the forum.

As I wrote earlier, I went through this thread and also one or two others and compiled a precis of all reported issues (including any reported solutions) and that is now in the hands of Naim’s R&D software team to go through and investigate. They are also putting together an FAQ, which should provide some or all of the answers you’re looking for. I think they’re hoping to have something in place by this weekend, but I’ll hopefully know more by tomorrow.

As for individual tech support cases, this is best dealt with via the usual support channels.

Thanks Bert.

Yes - that does matter! :slightly_smiling_face:
My App update was just evoked and on first use (checked it was the 5.18 ) it all worked fine, but the SQ was a bit dull and bass ‘thuddy’ as I’ll describe it…just swipe closed and re-open and looked identical on App but the SQ now as it was before the update from 5.17 to 5.18 (back to good in my case), so there is ‘something’ that goes on that needs the App re-start. Since this takes seconds and it all connects and works lightning-quick now (it used to take tens of seconds to find my music DB) then it is very easy to compare and hear the difference.
No factory resets for my ND555 were done or needed - it all just smoothly worked.
…just for information.

DB.

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