New firmware update

Well sort of good news…but they should post on their website and the forum, communication by Naim is hit and miss imo.

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I have always had auto standby set to never. That didn’t stop my ND555 performing a random reboot.

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Hi Mike,

Mine was set to never, so for me that didn’t work. Thank you for the heads up, and maybe it will work for others.

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Will do Clive.

That work around didn’t last long then, which I did sort of wonder…

Unfortunately, it doesn’t work.
My “Auto standby time” is set to “Never” since I bought the ND555.

I don’t know how they endup with this pseudo “workaround”…
It sounds like a random answer given by an outsourced helpdesk :rage:

You’re lucky you got an answer to your email. Still waiting for mine…

Yes, sorry about that. I was just following Richards request to let Naim know about my issues. That the response misses the mark is a bit concerning - also the reference to “a few reports”…

I too have had that problem in the past, although I’m not aware of it occurring recently. I’m sorry I missed your thread on the subject.

Indeed!

Considering the targeted customers, the gear price tag, releasing such an inconsistent piece of software is baffling.

The bugs I experienced and to those reported are the kind we find in alpha releases (and I know what I’m talking about…)

Disappointing, really…

PS : on a positive side, the sound keeps being excellent!

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I have to say that I followed @Richard.Dane’s advice on rebooting ie logged out of Qobuz, closed Naim app, unplugged Nova, unplugged router, had a long cup of tea and then restarted everything. It has completely sorted out the SQ problems I had after FW update ie the brightness and forwardness. Now sounding better than ever. Top tip

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Same here👍🏻

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It was the tea that did it…

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I had the same laughable email. I have never had it on anything other than never. Oh dear Naim. :man_facepalming:

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Yorkshire tea obvs

Its taken 10 days for them to respond to my last one, which was to say I got help from Steve and had rolled back. They obviously are not reading or logging things particularly well.

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Will you be replying to that email, pointing out that user experience suggests it is not the answer?

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Yeh I’m very happy with mine now too after sounding well off the mark for a while, forwardness has gone as you say and bass is really nice after been absent for a while. Interestingly I had my electricity supplier here today fitting a smart meter meaning everything was powered down for about 30 mins, I think everything sounds better again since powering up, maybe the old meter was having a negative effect or even just reseating the main fuse may have done it

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I did straight away.

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I also said I am now staying on 3.4 until they sort this mess out.

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So tonight after similar time on the HDMI I switched the analogue I put my record player is on, plugged in the headphones and no bzzzt sound at all…