New mu-so gen 2, No sound

Streaming Audio
1

Hello! This friday i did sell off all my Sonos products and bought a new naim mu-so gen 2 from a dealer.
Went home exited to start listening,
But i cant get any sound from it, i’ve tried bluetooth/hdmi Arc/wifi/internet radio.
I did reset it and the router but no luck,
Everything seems to work besides the sound, i always find the mu-so in the app, i can control it from my phone and i can control spotify from the mu-so.
So anyone have a clue or is it a faulty product?
Fyi i’ve been using sonos and audio pro & kef over wifi/bluetooth and they work just fine

/Adam

2

When you attempt to play music does the track show as playing? i.e. the time count is incrementing.

3

Yes it is, the songs are playing, change volyme in both the phone and the speaker and they both interact,

4

It does seem very odd. Have you spoken to your dealer or wherever you purchased it from?

I have a Mu-so 2 and haven’t come across anything like this before.

5

Before delving into any more complex issues, could you have inadvertently hit the mute button on the app? It’s fairly small and easy enough to miss, in the bottom L corner at the end of the volume slider.

6

No mute on :frowning:

7

Yes, its strange, especially that i cant get any sound from any source

8

Strange. I just bought a Mu-so 2 a couple weeks ago (already had a Qb2, Atom, and NDX2).

I only ever use my Naim streaming devices as Roon endpoints, but they have all worked right away without issue. I would get the dealer involved. Maybe you have a faulty unit.

9

Seems like its a faulty unit…

10

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