I can hear a faint hum in the speakers whenever I turn the 250 up, as usual. So I assume that part’s fine.
Headphone output is dead as well. I tried all possible inputs, performed a full factory reset and turned it off (including unplugging the mains) for one full week.
Unit acts perfectly fine; commands, display and App respond as if all was OK. There’s just no sound at all (and yes, I tried the mute/un-mute function ).
Nope, I didn’t do that test yet. I’ll give it a try over the weekend, as well as reapplying previous firmware v4.7 (I had upgraded to v4.8 back in Sep 2021), just in case…
@NeilS, following your advice proved being the right thing to do: using the basic dongle restored the service. I then reconnected the XPS and it’s now working good. Thank you for the tip which saved me a useless visit to my dealer. All the best.
Hey Guys, Sorry for the late reply. Glad to see its sorted, it was a better result than mine as it had to back to the factory for repair as it was a hardware fault.