I am fairly new to the Naim product line but am quite impressed with it. I started with a Mu-So and have been climbing the upgrade ladder for a few years now and today I finally added some new pieces to my system that I’ve wanted for a long time but ran into a problem for the first time…I have no sound.
My system specs are…
NAP 300-DR Amp
NAC 252 Pre-amp w/ SuperCap
NDX2 Network Player w/ XPS-DR power
All connection were done according to the connection guide and have been rechecked several times
All boxes light up and there is a signal to the speaker (faint hiss)
No source (internet radio or uPnP NAS sever) will produce any sound but all indicate they are playing.
The mute button is not switched on
The system is connected to my WIFI network
The NDX2 is connected to the CD input on the NAC 252 (per retailers recommendations)
Everything appears correct, all components are new and connections clean however there is no sound.
I have been following this forum for a couple of years now and found there to be some very smart and helpful people here so I’m hoping someone may be able to help with some ideas on what may be wrong and recommendations on how I can fix it
You can hear a hiss, so power amp working. Is there any change in dound at all winding volume control from zero to max? You may need to check close to a speakers. If no, then although I don’t know how much noise output to expect from the 252 I would say check the connections between pre and power. If yes (hiss or feint hum increasing with VC) then connection between pre and power amp would seem to be OK, when report back here.
OK, then it’s time to switch off, and remake all connections double checking that they are correct. In particular pay attention to the Burndy connectors - make and re-make these a few times and ensure the locking collar clicks into place at the end.
Do you have another source you can try too? That way you can at least eliminate the NDX2 as the source of the problem.
This happened to me with my 252 which arrived from a dealer this week - Silence on CD input. It’s the 252 you may need to reconfigure via the remote and front panel - not the app.
A couple of things. Any other sources you can use with the 252 to rule out the NDX2 ? Likewise, can you plug the NDX2 into another amp if you have one ?
I take it you have both the Burndy and Snaic5 connected between 252 and SC ?