PMC Fact 12 Signature speakers. My thoughts and warranty warning

Hopefully this will be of interest to anyone thinking of upgrading their PMC speakers and a useful archive for future PMC purchasers re warranty .

I spent the beginning of this year upgrading my NDX2/252/300 system to the fantastic 500 system. I then put my PMC Twent26 speakers on some Townshend Podiums and, as everyone who has tried them can attest, they were transformational.

I recently completed my journey by upgrading my speakers to PMC Fact 12 Signatures, which fortunately required the same podiums.

Although my listening room is acoustically treated, I was a little concerned the two bass drivers and ATL would be too much for my 3.5m x 4.5m space. I was assured by the dealer that if my room worked with the 2026’s, they would be fine with the 12’s. And as he was offering them ‘sale or return’ (always a sign of a good dealer) there was little to risk in demo-ing them.

I needn’t have worried. The bass is very taught, very detailed and textured and whist it has substantially more presence than in my 2026’s, it remains totally balanced with the mids and highs, and presented no problems in my room. I have not needed to use the + -3dB fine adjustment switches the speakers have for bass and treble adjustments.

On playing, I found the speakers just faded away leaving a superb soundstage, with all elements in the recording incredibly detailed. There is no blurring of image, each instrument positioned in their own pinpoint space even when one instrument in behind another. The depth of sound stage projection is similar to my 2026’s, but much more clearly defined, ranging from way beyond the front wall to right by my ears. Instrument often appearing next to the left and right walls by my listening position. Jean Michel Jarre’s opening sequence of Chronologie part 1 has the spot sound rushing left and right just in front of my face.

The harmonic richness of a double bass or the sound of a kick drum being stuck is a pure joy, as is the chest punching opening of Massive Attack Angel.

On Holly Cole’s Train Song (Temptation album) I can clearly hear the single bell ring just after she sings ‘never ring a bell’ @ 1:05 into the track. That’s something that was very hard to spot with the 2026’s.

Overall I would say the Fact 12 Sig have the same temperament as all the PMC speakers I have listened to, giving a natural and neutral experience that I can listen to for hours. The 12 sig’s fill my listening room with beautifully rendered, pin point accurate instruments with so much detail that well know tracks often feel unfamiliar.

As you can tell, I’m really pleased with them and make the fabulous 500 series shine. So all good except……..

PMC offer a class leading 20 year warranty on most of their speakers. There is a massive, small print, BUT here though. If you don’t register your speakers with PMC within 10 days of the purchase date (as written on the invoice) then that warranty is downgraded to just 2 years!

10 days is often barely enough time to get them delivered or picked up, let alone evaluate them in your home environment. And you can imagine what the pressure of those 10 day counting down does to what should be a pleasant and relaxed listening evaluation.

I came to an arrangement with the dealer on invoice date and I’m sure you can too now you know.

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Although I’ve just bought some ATCs, this thread reminded me to register my ATCs.

ATC offer 2 years standard warranty, but if you register within 30 days of the purchase date, 6 years, I was on day 27!

Thanks :+1:

PMC Fact 12 Sigs, very nice indeed, enjoy :wink:

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@Stig i have no experience with the brand or the manufacturer. However i would have thought the clock would start the day the speakers were either picked up by the buyer or delivered to the buyer by the dealer.

Hi Stig,

Congratulations on your Fact 12’s Sig, I have a very similar system to you and absolutely love them.

Regarding the warranty, I had the fact 8 sig before the 12’s and had a big delay in delivery, I emailed PMC, who incidentally are very close to where I live. I mentioned the issue with the invoice date, they actually called me to discuss and said they would absolutely honour the warranty, pretty much the same thing happened with the 12’s, this time they confirmed the warranty by email. I have met some of the people from PMC at a demo day at a local HiFi place, they are really friendly and helpful, I doubt you need to worry.

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Thanks for your reply. I did have a very protracted (and stressful) discussion with PMC (through the dealer) and came out with a similar outcome. I now have an email from PMC agreeing the 20 year warranty. Having had a bass unit fail on my 2026’s, it was important to me to have the full warranty. It just seems a little inflexible to mandate just 10 days to register.

Anyway, alls well that ends well, and they are a great fit for the 500 series.

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Hi Jayber. You are right in thinking that but….

The registration period of 10 days is very tight, 30 days would make more sense, going via the dealer is probably the right way, however it can slow down things.

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This seems a lot of fuss about nothing. You get a brilliant 20 year warranty, and have ten whole days to find a couple of minutes to register them. Surely most people would home demo first, and then decide to buy. And if you couldn’t do that and registered them immediately, then for some reason returned them, so long as you get your money back who cares. All the dealer needs to do is contact PMC and unregister them.

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Registration don’t take 2 mins. I did my Twenty5 24i before I powered them up. And I had my Twenty 26s for 8 years. Never had any reason to call on the warrenty.

I’m sure PMC would’ve honored the extended warranty regardless, so long as you made the purchase via an authorized dealer and have the bill of sale.

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Another wonderfully cantankerous post. Seasons greeting to you.

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Thanks to your post, I almost forgot to register my ATCs for a 6 year warranty, completely slipped my mind. Modern life, work, family, too many distractions to list…..

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Speakers are the most reliable hifi component after cables.

Unless they are obviously defective coming out of the box, then most speakers are likely to last decades. They offer the 20 year warranty precisely because almost no one will ever need it.

I do not quite get this.

My understanding is that after you have paid for the speakers, they are yours, and if you return them, they become second hand. Yes, I know returns become B stock, a new cool euphemism for Second Hand.

If I buy something expensive like these speakers, I want them to arrive unopened or at worse, repacked after a demo/display in the shop. If I buy something that has been returned by a dissatisfied customer, I want to pay SH prices.

So registering them withing 10 days is reasonable. I registered my PMC speakers the day after I bought them.

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I’m glad you managed to get your speakers registered in time. Enjoy your ATC’s.

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I had a problem with my 25.26 after a few years, no sound from one of the drive units. Rang dealer who got a replacement drive unit next day from Tom the PMC rep at the time. Dealer came round to fit it……still no sound. Turned out a loose connection in the crossover, resoldered, old drive unit refitted…..good as new. There was never any discussion about warranty, just get the customer sorted and listening to music.

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Some years ago I had a problem with the magnetic grilles on my then twenty.23s, something to do with the magnets being put on in reverse on a few pairs. Tom appeared at my house with an armful of grilles and tried several until he found a pair that stuck fast. When I was interested in getting the active boards I called them for advice and had a long chat with Olly, who I believe is their top designer, but may have that wrong. They are a really nice company to deal with, and so helpful.

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Yes Olly is the son of founder Peter Thomas and does all the designs……great service.

Hi @Nigel1957, the only point I was trying to highlight is, for future purchasers, ten days from point of purchase (not delivery, which itself could take 10 days) is not very long in which to register your warranty.
If someone reads this thread and gains some insight into registration time windows for PMC warranty’s then it’s done its job.

I am thrilled with my 12’s and rate PMC as an outstanding company. Despite some comments here, speakers do go wrong occasionally and to have peace of mind for 20 years is fantastic. When a bass unit in one of my 2026’s failed after 7 years, the company couldn’t do enough to resolve it. The sales manager even offered to send me a pair of Fact 8’s whilst they resolved the issue. Not many companies would go that far.

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@Stig

@Gazza

@HungryHalibut

It’s really good to hear these stories about PMC (or any Hifi company) doing a great job of looking after their customers. I’m aware PMC are sometimes criticised for the high price of their speakers but these examples are exactly the sort of thing that makes be loyal to a brand and personally I am ok to pay a little more. While Naim isn’t the same company it was 15 years ago (it wouldn’t still be in business if it were) it still gets a lot right in terms of wanting a good relationship with happy customers.

Another thread is speculating about how the future of the hi fi industry (changes in demand, economic downturn etc). Some well established brands may not be around in a few years time. Good aftersales support makes good business sense.

I’d hope (and believe) PMC would want to help and not hide behind a technicality to get them ‘off the hook’.

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