I wonder if anyone is able to help me with this issue?
I have just half a dozen or so Naim FLAC downloads, purchased from their online store. In each case I have downloaded the zip file & extracted the contents, creating either a 16 or 24bit album folder. Then simply copied the folder to my Core using my PC. It has worked perfectly each time, the albums playing & displaying the track details & cover art, without me needing to do anything.
Earlier this week I purchased a 24bit WAV download & went through the same process to copy it to my Core & it plays just fine. The problem is there is no track info or cover art displayed &, no matter what I have tried, I can’t get them to show. Despite the album folder showing the artists name & album title, it just appears as ‘Unknown’ on the Core.
Just to double check I copied the album to a USB stick & plugged this direct into my Nova. Again it played with no problem but did not show track info or cover art & displayed the artist as ‘Unknown’.
I then downloaded the same album in FLAC (only available as 16bit) & copied that to my Core & it played normally & displayed all the track info & cover art. The name of the artist was also shown correctly.
So, does anyone have any ideas as to what is going wrong & how I may correct it?
Is the metadata there if you navigate to the files on a computer? If so I would convert them to FLAC and see if you can see them then.
If the metadata is completely missing you could add it in a metadata editor, which should allow you to search for it online or manually add it yourself.
Before I converted to FLAC I found Qobuz to be particularly poor with WAV files. A friendly complain to them they told me its not possible to attach metadata to WAV, this despite that all the other www vendors & the ripping software houses do so & even Qobuz themselves did so in the past - was your purchase from said company ???
Whatever, as Chris said, its easy to add it yourself if its just one or two albums, tiresome if more.
I use Mp3tag or dBpoweramp
The metadata is there in the conversion program I use when necessary but I have only resaved the file in WAV format, with the same results, missing track info & cover art.
It hadn’t occurred to me to save it in FLAC format. I will try this & my guess will be that it will work. will post again when I have tried it.
I am pretty certain I have purchased WAV downloads from other sources that have worked perfectly.
In this case the 16bit FLAC download of the same album works properly so I if I can’t create a 24bit FLAC version from the WAV download I will leave it at that.
I would send a message to Naim, they will be pleased to know of this defect
But yes you can copy/paste the missing tags from the 16bit to the 24bit, that keeps it as WAV-24, then if you want, convert to FLAC
Pleased to advise that the conversion to 24bit FLAC worked. The only thing that didn’t was that no cover art was picked up despite it being included as a JPEG file in the WAV download.
This was simply resolved by adding the album cover art to each track by a single click in my conversion software.
I will notify Naim of the problem I have experienced & see what they say.