Qnap TS 251 malware remover not working(error)

Hi all,
I recently purchased the Qnap but I just can’t open the malware remover app.Should I remove it and then restalling it?
Any help please?

I would open a call with Qnap support. Alternatively you want to try the Qnap support forum.

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Thank you.I’m new to Qnap and didn’t know know there was a support.Will contact them for sure.

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